About Us

Founded on the belief that Property Management can be so much better.

We’re building a new type of property management company – one which works for  property owners and tenants alike. 

Owners trust us to take care of their property, give great service, and deliver them better returns on their investment.

Tenants who are looking for a home, seek out our properties because we’re committed to dealing with  issues fast – and to treating all our customers fairly.

What we believe.

Who we are, what we do, and what we aspire to be are all anchored on our FAST Values that have been part of our DNA since the beginning.

Fairness.

We treat each other with mutual respect, compassion and tolerance; from our colleagues to clients. Each day, we celebrate diversity and remain sensitive to differences in culture, beliefs and practices. Through this, we build relationships founded on trust and acceptance.

Accountability.

We hold ourselves accountable to the commitments we make, and take ownership of all our actions, to attain our objective of making a positive impact for our clients.

We encourage everyone we work with to define goals, monitor progress and take ownership of each outcome.

Service.

Service excellence is at the heart of what we do. When we work with clients, we exceed their expectations through customised solutions to help them reach their goals. We believe that exceptional service results in great customer experiences.

Trustworthiness.

We are committed to making decisions with integrity through good judgement, strong work ethics and proper behaviour.

By weaving transparency and credibility into our organisational culture, we find that everyone is able to embrace what we bring to the table.

Our History

KITT was founded in New Zealand in November 2017 to provide innovative systems to property investors in the areas of investment management, compliance and accounting. In less than a year, the first version of the KITT App was introduced to its roster of clients.

The company formally launched its full-service solutions together with the KITT Property Management System in Dunedin in May 2020. During the next two years, it expanded to Christchurch, Wellington, Hutt, Auckland, Timaru, Porirua, Hamilton, Tauranga, Kapiti Coast and Hamilton. By July 2022, KITT launched an app to keep rental owners updated with the performance of their portfolio.

Today, KITT continues to be a leader in property management by offering personalised services and proprietary technology.

2017

KITT Founded

Originally incorporated as KITT.io Ltd, KITT was on a mission to creat better software for managing rental properties. In those early days it was all about self-managing lanadlords, long before we switched focus to providing the best value full-service property managment.

Initial KITT App Launch

The original verison of the KITT App provided a suite of tools to allow rental owners to keep track of their tenancies, rent, etc. The app would evolve to include expense tracking and portfolio analysis tools.

2018
2019

Property Management Beta Testing

Although people loved the self-service app, we quickly came to realise that we were solving the wrong problem. The real issue was not that people don’t have good software to manage their own properties… it's that most of them didn’t want to manage their own properties at all, but were forced into it by the high cost of professional PM. In 2019, we started working with a select group of clients to deliver a reliable, low-cost property managment service.

KITT Property Management Dunedin Launches

We took all the learning from building a great self-service appp, and the systems we’d developed over the past year to launch New Zealand’s lowest cost property management service. Using in-house software that keeps costs down, but ensures everything happens when it should, we quickly began to grow and develop the service.

May20
Oct 20

KITT Christchurch Launches

Launching Christchurch was about taking the learnings we had made in Dunedin, and working out what it took to bring the service to a new city. Christchurch quickly became our fastest growing market.

KITT Wellington & Hutt Valley Launch

We began a series of rapid expansion. Using our model of local Property Managers supported by a central back office, we're able to launch new territories quickly, with the assurance that new customers will be supported by an expert and experienced team.

Apr 21
Jun 21

KITT Auckland Launches

We launched Auckland as 5 territories (Central, North, South, East and West)

KITT Timaru & Porirua Launches

We expand our services in Canterbury and the Wellington region to include Timaru and Porirua.

Feb 22
Apr 22

KITT Hamilton & Tauranga Launches

Our continued growth sees us open long-awaited offices to service the Hamilton & Tauranga regions.

KITT Kapiti Coast Launches

Due to continued growth in the Wellington region, we expand to include the Kapiti Coast in the regions we offer our property management services.

May 22
Jun 22

KITT Nelson Launches

KITT opens its doors in Nelson to offer property owners full-service property management. With the continued high demand for rental housing in the city brought by growing foreign migration, KITT’s newest office is expected to disrupt the local property management scene.

KITT Palmerston North Launches

KITT expands to Palmerston North, catering to property owners in the Manawatu-Whanganui region. The entry comes at an ideal time when the renter population is starting to pick up after NZ reopened its borders to foreign students and more long-term migrants discover Palmy’s affordable rents, diverse culture, and employment opportunities.

Aug 22

Our People

 

Our success is the product of the dedication of our highly driven team, who remain actively engaged in keeping each and every one of our clients satisfied.

Who We Are

Adaptable. Bold. Client-oriented.

The KITT Team is obsessed with customer service so you’ll never see us compromising the quality of our work for profit.

We remain enthusiastic and focused on how we can cater to our clients’ needs, treating each problem as an opportunity to grow and inspiration to perfect what we do. We listen, and then deliver.

KITT In The News

Overview of city suburb

What to Expect When You Become a Landlord

So you’ve decided to take the big plunge and become a landlord? Congratulations! It’s an exciting transition, and it’s important to know what lies ahead of you to ensure you can step up to the

Camille Ballour

Associate Property Manager (Auckland)

Maggie Castro

Virtual Assistant

Lyndsey McKinley

Associate Property Manager (Wellington)

Joshua Woo

General Counsel

Josh is in charge of capital raising, exit and other corporate transactions. He has close to a decade of transactional experience, including listing a few companies on the NZX, over 50 capital raises, and business sales and purchases of all sizes. Josh also helps companies to set up ESOPs, shareholders’ agreements, financing and commercial contracts and more.

Josh is one of the solicitors approved by the NZX to provide opinions on listed entity governing documents. Outside of JW Legal, Josh is the legal advisor to TEDxAuckland and also a volunteer lawyer at the Auckland Central Citizens Advice Bureau.

Daniel Raats

Digital Marketing Partner

Co-Founder of digital marketing agency Digitella, Daniel brings his skills to KITT to ensure success in all things digital. A certified Google & Semrush partner working with eCommerce and Tech companies across APAC, his specialty lies in marrying PPC & SEO results to achieve search engine success. With the wider experience of the Digitella team at his disposal, they bring an additional 10+ years of experience to the table.

When not wrangling data, you’ll find him at his local basketball court in Wellington, identifying constellations, and taking his scooter for a spin (not necessarily all at the same time).

Dana Koliadiuk

Marketing Manager

Dana comes to KITT with experience working throughout NZ and Canada as a marketing manager – from digital and web development, to PR, events, and producing creative shoots, she knows what it takes to blend strategy, creative thinking, technical innovation, and production to create campaigns that resonate and inspire change.

When she’s not working, she’s happily soaking up the Queenstown lifestyle ski touring, biking, sampling Central Otago pinots, and beginning her Private Pilot’s License.

James Elliott

Chief Executive Officer

James comes from a background in marketing, business improvement, and web development, having spent many years with marketing agencies in the UK in the consulting sphere. He has a particular knack for taking old systems and revamping them to be technologically integrated, and give better results.

James began investing in residential real estate in 2009, rapidly building a reasonably large portfolio. He understands the innate needs and problems faced by property investors within New Zealand.

James also owned the New Zealand franchise for Getting Things Done, hosting workshops and helping individuals and other businesses to improve their processes, get better connections with their customers, and deliver better service. He credits GTD as the enabling magic that allows him to spin so many plates in managing systems and complex organisations.

Originally joining KITT in 2017 as an advisor and angel investor, James helped the team understand the needs of a property investor for the software being built at the time. When KITT pivoted to being a full-service property management company, he came on board as a business advisor and CMO, and eventually stepped into the CEO seat. Having intimate knowledge of the brand, process, customers, and industry so well, coupled with his relevant experience, made the transition a no-brainer, and he’s been KITT’s fearless leader ever since.

Outside of work you’ll find James on the water, spending time with his partner and his son. He loves boating, skiing, crossfit, and is an avid tramper.

Megan Blok

Associate Property Manager (Hamilton)

Stephan Jenner

Chief Information Officer

Passionate about organisational and individual productivity, Stephan’s focus is not only on getting things done, but getting the right things done at the right time, which invites a holistic approach to success and achievement. He leads the team building the tools and automation that make KITT work.

He’s also an owner of SelfOrg Consulting, a new breed management consulting firm, and Future Logic, an Australian-based IT services company – making him a 20+ year veteran of Managed IT Services.

Stephan is a certified Coach and trainer in Holacracy, Getting Things Done (GTD) and Making a Difference. When he’s not busy organising he can be found behind the BBQ and was crowned WA Tongmaster in 2011 and went on to compete in 2012 at the Annual Capital BBQ Cook-off in Lexington, North Carolina.

His dream is to one-day combine business retreats, BBQ-ing and his love of tropical destinations under one beach umbrella.

Nicole Wallace

Associate Property Manager (West Auckland)

Nicole has had experience in the property industry for over 6 years, having been a landlord since 2016, and buying and renovating properties. Prior to joining KITT as the Associate Property Manager for West Auckland, Nicole spent 11 years working for a government department screening passengers for possible threats and border breaches at an International Airport.

When not working, Nicole enjoys getting out on the water around Auckland with her family; water skiing, paddle boarding, and jet skiing.

Chris Jenkins

Associate Property Manager (Nelson)

Chris has a long and successful track record in the hospitality, real estate and property management industries. Originally from the UK, Chris moved to New Zealand and settled in Tauranga in the Bay of Plenty where she initially continued with her career in hospitality. By the early 2000s she was a well-respected real estate agent and had moved from a role as salesperson into sales management, then into property management in 2011.

Chris moved south to Mapua in 2021 with husband Bryan, dog Lulu and cat Dexter, to be nearer her children and grandchildren – and is enjoying the Southern hospitality and outdoor activities.

Cia McLeod

Associate Property Manager (Timaru)

Cia has worked and travelled across Canada and the UK, before resettling in Auckland. Her experience in the property industry has varied from managing estates and looking after assets and property – to helping kiwis into their first homes with Westpac.

She joins the KITT team to manage inspections and viewings in Timaru, where she lives with her daughter, two cats, and two dogs.

Debbie Snijman​

Associate Property Manager (Tauranga)

Debbie was the owner of a successful educational publishing and printing company in South Africa for 26 years, where she also managed properties. During this time she grew to love the property market, and the opportunity to interact with a diverse group of people on a daily basis. After moving to New Zealand 5 years ago, she is now a KITT property manager based in Tauranga, offering exceptional customer service as she manages inspections and viewings locally.

Debbie loves animals, propagating her plants, reading, and travelling – especially now that the world is opening up once again!

Linda Turner

Associate Property Manager (Wellington)​

Linda joins KITT with an extensive skillset in administration, banking, customer service, rental and property management, dedication, enthusiasm and excellent worth ethics. And of course, buying and selling property.

As a seasoned team member, and after 28 years in the industry, Linda has a proven ability to attract the right landlords and tenants and achieve the best outcome possible for the property owners.

Linda lives a rural lifestyle and has a hobby of collecting livestock, ranging from alpacas, sheep, goats, cats, dog and chickens

Peter Kearns

Associate Property Manager (Christchurch)

Peter has been in property management on and off for 15 years. He joins KITT as the Christchurch Associate Property Manager with a well-rounded background, having worked full-portfolio management and experience in property tribunals.

With his extensive experience in the industry, and a background as an editor for a UK book publisher, Peter blends his skillset to write all KITT tenancy ads across the country.

Peter is also passionate about the music business, having been involved for 25 years – mostly in NZ, but with some work in L.A. and quite a bit of long-distance production and recording work with people in the US and UK.

Andy Hammerich

Associate Property Manager (Dunedin)

Andy comes from sunny Mount Maunganui, where he likes to spend most of his time around the beach. Here he started his professional life as a land surveyor, providing valuable time management and self direction skills, as well as opportunities to speak with project managers, planners, contractors and the general public confidently. 

Andy decided to leave Mount Maunganui and challenge himself by studying at the University of Otago, where he is finishing up a double major in Ecology and Zoology, and working with KITT as the Associate Property Manager for the Dunedin region. Much less time is spent at the beach these days, however new hobbies have been picked up in kickboxing, music, and a growing interest in snowboarding.

Dana Cosgrove

Associate Property Manager (Palmerston North)

Siobhan Bonner

Client Account Manager

Siobhan has been working in the Property Management field for ten years, and brings her expertise from various companies to KITT, managing maintenance for properties across New Zealand.​

Alexis Tan​

Tenancy Manager​

Alexis has worked as an operations manager for 5 years in the real estate industry, managing different construction projects and brands, and liaising with client accounts, suppliers, and partners – and providing great customer service to them.

During COVID, she widened her work experience by joining companies in the US, Australia and New Zealand as a property manager.

Maria Deposoy​

Property Administrator​

Maria is a Property Management Administrator and Virtual Assistant with over 6 years of experience in the industry. She has provided assistance to clients in the US, Australia, and New Zealand. Her strengths lie in performing various property management tasks such as processing applications, onboarding properties, preparation of lease agreements and addendums, lease renewals, move-in/move-out, schedule inspections, tenant and owner communication, billing, and other administrative tasks.

In her spare time, she enjoys watching movies, reading books, and baking.

Jane Anderson​

Associate Property Manager (Christchurch)

Jane conducts inspections and viewings in South Christchurch and organises listings and viewings across the country.

Hannah Pingkian

Trust Account Administrator

As an accountant with KITT Property Management, Hannah specialises in recording day-to-day transactions for rents, bills, and system migration. A strong believer in the power of positive thinking in the workplace, creating an impact on the team, and the humility to learn the work processes. Hannah enjoys traveling to different places to experience new cultures, time with family, and staying creative. 

Michelle Frew

Service Delivery Manager

Michelle brings a wealth of knowledge to KITT, with over 18 years of experience in Property Management. Over the years she has been the general manager of a top property management company, and a shareholder and office manager in another well-known property management company.

After many years in the field, Michelle could see that many changes were needed within the industry, and found KITT to be forward thinking, with innovative ideas for the future of Property Management. She is a systems-focused person, and prides herself on a thorough knowledge of the RTA and its amendments. 

Michelle has a passion for property, and this is reflected in her consistent, high calibre work. She enjoys spending quality time with her family – and living in a small North Canterbury town means she appreciates the feeling of community, and the need for quiet reflective down time.

Scott Mason

Advisor

Scott is a Managing Partner at Findex, a member of the NZICA’s Tax Advisory group and an advisor to many NZ start ups.

Rodel Carbon

Video Editor

Rodel has been in the multimedia industry for over a decade working in local events, corporate projects, documentaries and tourism projects. Covid led Rodel to discover new opportunities in his craft, and he successfully niched himself as a freelance remote video editor for different US based clients, before beginning to work with KITT across editing and creative direction for brand videos.

When not at work, Rodel enjoys exploring the great outdoors with his friends, and is passionate about documenting and bringing awareness to life in the Philippines for remote communities.

Haroon Ahmad

Full Stack Developer

Haroon is a highly skilled full-stack developer with over 6 years of experience in the industry and a proven track record of success. He has completed 450+ projects, gaining a wealth of experience and a strong understanding of various industries and business needs.

Haroon has a strong background in developing and maintaining web applications using a variety of technologies including WordPress, Nextjs, Shopify, Vue, Angular, and React. He is well-versed in front-end and back-end development and deeply understands software design principles. 

Sarah Day

Business Analyst

Sarah’s background is in business reporting and analysis for various Government agencies, and she joins KITT to perform a range of advisory and analyst roles, helping us to better understand our business and how we are serving our customers.

Her superpower lies in finding a way to measure the immeasurable and intangibles, and turn this data into powerful information for the businesses she works with.

She adores her schnauzer Benny, and in her free time you’ll find Sarah snowboarding, tramping, being out in nature in general, and Kea spotting (her favourite NZ native bird, no prizes for guessing who gets her vote for Bird of the Year annually).

Welkin Galindez

Technical Copywriter

Welkin has written documentation for some of the most prominent global technology firms. She is the technical copywriter at KITT, and as such, she is in charge of producing and overseeing all of the company’s user manuals, as well as its knowledge base documentation, for both internal and external audiences.

Welkin likes to take time for herself, so she frequently spends her days off at home, where she may try to complete unfinished story scripts, catch up on reading, watch movies or TV shows, or listen to music.

Glen Anderson

Advisor

Glen spent 11 years at Google, nearly 5 of those working in the Machine Learning team. Since then he’s become a venture partner at Monta Vista Capital in Palo Alto, CA.

Sarah Ramsay

Advisor

Sarah is a prominant figure in New Zealand’s start up ecosystem holding the chair at StartUp Dunedin. She also runs both United Machinists and Immerson Ventures. 

Michelle Frew

Service Delivery Manager

Michelle brings a wealth of knowledge to KITT, with over 18 years of experience in Property Management. Over the years she has been the general manager of a top property management company, and more recently, a shareholder and office manager in another well-known property management company.

After many years in the field, Michelle could see that many changes were needed within the industry, and found KITT to be forward thinking, with innovative ideas for the future of Property Management. She is a systems-focused person, and prides herself on a thorough knowledge of the RTA and its amendments. 

Michelle has a passion for property and Property Management, and this is reflected in her consistent, high calibre work. With a strong family bond, she enjoys spending quality time with her family – and living in a small North Canterbury town means she appreciates the feeling of community, and the need for quiet reflective down time.