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Frequently Asked Questions

General Questions

General questions about how we manage your property

Lettings

Questions about how we manage new lettings

Maintenance

Questions about repairs and maintenance

Inspections

How we manage and report on inspections

General Questions

General questions about how we manage your property

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.

We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

Absolutely – we want to take the burden of property management off you. We can usually manage payment for things like council rates and water usage out of the rents received.

Let us know what bills related to your property you’d like us to manage and we’ll take care of it.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.

We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

No, at present we only manage residential properties.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.

We’ll charge you for the current month and any work we’ve done up until you leave, but there are no penalties and no transfer costs.

Category: General

No, unlike most of our competitors, we don’t believe in locking you in. If you don’t love the service we provide we want you to find the management that’s right for you.

Category: General

Sure we can! Let us know what needs paying and send us the bills, and we’ll make your payments out of the rent we receive.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Of course. We’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or messenger.

Category: General

Those agencies will normally charge you a percentage of rents (typically between 8 and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $2000 to $4000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.

Because we took a new approach to building a property management company, you get the best of both worlds. We NEVER compromise on service, so it’s always going to be at least as good as you would get with a traditional manager. But our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.

To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same regardless of the weekly rent.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.

On top of that we charge a fee when we do occasional items like inspections ($100 each), new lettings ($500 per letting) and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We’re both!

We have managers to look after your properties, do inspections, find tenants, etc, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

On top of what you’d normally expect we offer additional services to take our service beyond the traditional model which focusses on managing only tenancies. When you’re with KITT we’ll help you manage compliance, accounting, finance improvement and reaching your goals as a property investor.

Category: General

Lettings

Questions about how we manage new lettings

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.

We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

Absolutely – we want to take the burden of property management off you. We can usually manage payment for things like council rates and water usage out of the rents received.

Let us know what bills related to your property you’d like us to manage and we’ll take care of it.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.

We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

No, at present we only manage residential properties.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.

We’ll charge you for the current month and any work we’ve done up until you leave, but there are no penalties and no transfer costs.

Category: General

No, unlike most of our competitors, we don’t believe in locking you in. If you don’t love the service we provide we want you to find the management that’s right for you.

Category: General

Sure we can! Let us know what needs paying and send us the bills, and we’ll make your payments out of the rent we receive.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Of course. We’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or messenger.

Category: General

Those agencies will normally charge you a percentage of rents (typically between 8 and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $2000 to $4000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.

Because we took a new approach to building a property management company, you get the best of both worlds. We NEVER compromise on service, so it’s always going to be at least as good as you would get with a traditional manager. But our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.

To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same regardless of the weekly rent.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.

On top of that we charge a fee when we do occasional items like inspections ($100 each), new lettings ($500 per letting) and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We’re both!

We have managers to look after your properties, do inspections, find tenants, etc, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

On top of what you’d normally expect we offer additional services to take our service beyond the traditional model which focusses on managing only tenancies. When you’re with KITT we’ll help you manage compliance, accounting, finance improvement and reaching your goals as a property investor.

Category: General

Maintenance

Questions about repairs and maintenance

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.

We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

Absolutely – we want to take the burden of property management off you. We can usually manage payment for things like council rates and water usage out of the rents received.

Let us know what bills related to your property you’d like us to manage and we’ll take care of it.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.

We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

No, at present we only manage residential properties.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.

We’ll charge you for the current month and any work we’ve done up until you leave, but there are no penalties and no transfer costs.

Category: General

No, unlike most of our competitors, we don’t believe in locking you in. If you don’t love the service we provide we want you to find the management that’s right for you.

Category: General

Sure we can! Let us know what needs paying and send us the bills, and we’ll make your payments out of the rent we receive.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Of course. We’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or messenger.

Category: General

Those agencies will normally charge you a percentage of rents (typically between 8 and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $2000 to $4000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.

Because we took a new approach to building a property management company, you get the best of both worlds. We NEVER compromise on service, so it’s always going to be at least as good as you would get with a traditional manager. But our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.

To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same regardless of the weekly rent.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.

On top of that we charge a fee when we do occasional items like inspections ($100 each), new lettings ($500 per letting) and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We’re both!

We have managers to look after your properties, do inspections, find tenants, etc, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

On top of what you’d normally expect we offer additional services to take our service beyond the traditional model which focusses on managing only tenancies. When you’re with KITT we’ll help you manage compliance, accounting, finance improvement and reaching your goals as a property investor.

Category: General

Inspections

How we manage and report on inspections

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.

We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

Absolutely – we want to take the burden of property management off you. We can usually manage payment for things like council rates and water usage out of the rents received.

Let us know what bills related to your property you’d like us to manage and we’ll take care of it.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.

We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

No, at present we only manage residential properties.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.

We’ll charge you for the current month and any work we’ve done up until you leave, but there are no penalties and no transfer costs.

Category: General

No, unlike most of our competitors, we don’t believe in locking you in. If you don’t love the service we provide we want you to find the management that’s right for you.

Category: General

Sure we can! Let us know what needs paying and send us the bills, and we’ll make your payments out of the rent we receive.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Of course. We’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or messenger.

Category: General

Those agencies will normally charge you a percentage of rents (typically between 8 and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $2000 to $4000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.

Because we took a new approach to building a property management company, you get the best of both worlds. We NEVER compromise on service, so it’s always going to be at least as good as you would get with a traditional manager. But our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.

To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same regardless of the weekly rent.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.

On top of that we charge a fee when we do occasional items like inspections ($100 each), new lettings ($500 per letting) and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We’re both!

We have managers to look after your properties, do inspections, find tenants, etc, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

On top of what you’d normally expect we offer additional services to take our service beyond the traditional model which focusses on managing only tenancies. When you’re with KITT we’ll help you manage compliance, accounting, finance improvement and reaching your goals as a property investor.

Category: General

Michelle Frew

With 20 years of experience, Michelle manages our network of maintenance contractors and field service staff.

Michelle Frew

With 20 years of experience, Michelle manages our network of maintenance contractors and field service staff.

Daisy Pedersen

Daisy takes care of inspections and viewings in Auckland.

Daisy Pedersen

Daisy takes care of inspections and viewings in Auckland.

Jane Anderson

Jane conducts inspections and viewings in South Christchurch and organises listings and viewings across the country.

Jane Anderson

Jane conducts inspections and viewings in South Christchurch and organises listings and viewings across the country.

Maria Deposoy

Coming Soon....

Maria Deposoy

Coming Soon....

Alexis Tan

Coming Soon...

Alexis Tan

Coming Soon...

Siobhan Bonner

Coming Soon...

Siobhan Bonner

Coming Soon...

Hannah Pingkian

Coming Soon...

Hannah Pingkian

Coming Soon...

Andy Hammerich

Andy is a former surveyor who is responsible for managing tenants and inspections in Dunedin.

Andy Hammerich

Andy is a former surveyor who is responsible for managing tenants and inspections in Dunedin.

Donna Tschurtschenthaler

Alongside Linda, Donna takes care of viewings and inspections in Wellington and the Hutt Valley.

Donna Tschurtschenthaler

Alongside Linda, Donna takes care of viewings and inspections in Wellington and the Hutt Valley.

Peter Kearns

Peter conducts the majority of inspections and viewings in north Christchurch.


Peter Kearns

Peter conducts the majority of inspections and viewings in north Christchurch.


Linda Turner

Linda has been in the Real Estate industry for 30 years. She takes care of viewings and inspections in Wellington and the Hutt Valley

Linda Turner

Linda has been in the Real Estate industry for 30 years. She takes care of viewings and inspections in Wellington and the Hutt Valley

Louise Dobson

Louise brings 20+ years of experience in property management, and is responsible for viewings and inspections in Tauranga, Mount Maunganui, and Papamoa.

Louise Dobson

Louise brings 20+ years of experience in property management, and is responsible for viewings and inspections in Tauranga, Mount Maunganui, and Papamoa.

Debbie Snijman

Debbie manages inspections and viewings throughout Hamilton.

Debbie Snijman

Debbie manages inspections and viewings throughout Hamilton.

Cia McLeod

Cia joins the KITT team to manage inspections and viewings in Timaru.

Cia McLeod

Cia joins the KITT team to manage inspections and viewings in Timaru.

Stephan Jenner

Stephan is an expert in building customer relationship management systems. He leads the team building the tools and automation that make KITT work.

Stephan Jenner

Stephan is an expert in building customer relationship management systems. He leads the team building the tools and automation that make KITT work.

James Elliott

James has been a property investor for more than 12 years and involved in property management for most of that time. He leads the direction of both software and service development.


James Elliott

James has been a property investor for more than 12 years and involved in property management for most of that time. He leads the direction of both software and service development.


Dana Koliadiuk

Dana has worked throughout NZ and Canada for iconic global brands, leading campaign development across multiple channels. She tackles brand strategy, web development, and creative production.

Dana Koliadiuk

Dana has worked throughout NZ and Canada for iconic global brands, leading campaign development across multiple channels. She tackles brand strategy, web development, and creative production.

Daniel Raats

Co-Founder of digital marketing agency Digitella, Daniel is a certified Google & Semrush partner working with eCommerce and Tech companies across APAC, and he brings his skills to KITT to ensure success in all things digital.

Daniel Raats

Co-Founder of digital marketing agency Digitella, Daniel is a certified Google & Semrush partner working with eCommerce and Tech companies across APAC, and he brings his skills to KITT to ensure success in all things digital.

Haroon Ahmad

Haroon is an expert in web development and loves frontend development using headless architecture. 

Haroon Ahmad

Haroon is an expert in web development and loves frontend development using headless architecture. 

Sarah Day

coming soon...

Sarah Day

coming soon...

Welkin Galindez

Welkin has worked on documentation for some of the largest tech companies in the world. She’s responsible for creating and managing all of KITT’s internal and external user guides.

Welkin Galindez

Welkin has worked on documentation for some of the largest tech companies in the world. She’s responsible for creating and managing all of KITT’s internal and external user guides.

Paris Jenner

coming soon...

Paris Jenner

coming soon...

Scott Mason

Scott is a Managing Partner at Findex, a member of the NZICA’s Tax Advisory group and an advisor to many NZ start ups.

Scott Mason

Scott is a Managing Partner at Findex, a member of the NZICA’s Tax Advisory group and an advisor to many NZ start ups.

Sarah Ramsay

Sarah is a prominant figure in New Zealand’s start up ecosystem holding the chair at StartUp Dunedin. She also runs both United Machinists and Immerson Ventures.

Sarah Ramsay

Sarah is a prominant figure in New Zealand’s start up ecosystem holding the chair at StartUp Dunedin. She also runs both United Machinists and Immerson Ventures.

Glen Anderson

Glen spent 11 years at Google, nearly 5 of those working in the Machine Learning team. Since then he’s become a venture partner at Monta Vista Capital in Palo Alto, CA.

Glen Anderson

Glen spent 11 years at Google, nearly 5 of those working in the Machine Learning team. Since then he’s become a venture partner at Monta Vista Capital in Palo Alto, CA.