Frequently Asked Questions

General Questions

General questions about how we manage your property

Lettings

Questions about how we manage new lettings

Maintenance

Questions about repairs and maintenance

Inspections

How we manage and report on inspections

General Questions

General questions about how we manage your property

Category: General

Nope. Unlike most of our competitors, we don’t believe in locking you into a service that isn’t great for you. If you don’t love the service we provide, we want you to find the management that’s right for you.

Category: General

We’re both!
We have managers to look after your properties, do inspections, find tenants, and everything else on the ground, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

Of course. We’re happy to arrange a phone call or a video call with the agent who will be managing your property. We don’t generally arrange in-person meetings with clients as it can take several hours out of our property manager’s day – but we’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or live chat.

Category: General

Absolutely – we want to take the burden of property management away from you. We can usually manage payment for things like council rates and water usage out of the rents received.
Just let us know what bills related to your property you’d like us to manage, and we’ll take care of it.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.
We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same, regardless of the weekly rent.

Category: General

No, at present we only manage residential properties.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

“Traditional” agencies will normally charge you a percentage of the rent (typically between 8% and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $3000 to $5000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.
Because we’ve taken a new approach to building a property management company, you get the best of both worlds. We never compromise on service, so it’s always going to be at least as good as you would get with a traditional manager; but our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

We very rarely get to tribunal – we’ll generally settle matters before it ever gets to that that point, especially as it will have long-term repercussions for tenants seeking a rental in the future. But if we do, we have legal support to help you through the process.

Category: General

It’s always changing – but we’re able to handle huge growth due to the fact that a huge amount of our processes are automated, making your life easier and enabling us to scale the number of properties we’re able to manage.

Category: General

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.
We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You’re free to go at any point – We don’t have any lock in terms, because we want you to have great service and not be forced to stay if you’re not happy.

Our terms are pretty easy: We manage your properties, you pay our fees. Simple.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arrears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.
We charge an additional fee as required when we do inspections ($100 each), new lettings ($500 per letting), maintenance (5% of the contractor’s fee), and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We run everything from our central hub, except for our field agents. This means when we launch in a new area, we have the systems all set up, and we just need the hands on deck to provide localised knowledge to our new clients and tenants.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.
We’ll charge you 4 weeks of fees while we’re arranging handover of the keys and documents, but there are no penalties and no transfer costs.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

Category: General

Once you’ve decided to sign up with us, you just need to fill out a form with your contact details and information about the property you’d like us to manage. If you have existing tenants, we’ll get in touch to begin the handover process for your property, let your tenants know about the change in management, and give them information about where to pay their rent going forward and how to contact us for any issues.

If you have tenants who are leaving, or you’re tenanting your house for the first time and you need to find new tenants, we’ll get further information from you regarding your property details, ideal tenants, photography, and begin the process of listing your property so we can begin viewings.

Category: General

We have a fair but zero-tolerance policy on rent arrears. It’s vital that we get on top of arrears right away because they can mount up incredibly fast.

We monitor the rent daily and contact tenants by text or email when the rent is 1 day overdue, and again at three days – usually by phone. Once the rent is 5 days overdue we will issue a 14-day rent demand and discuss with the owner whether to simultaneously begin a tenancy tribunal application. This may seem sudden, but the reality is that it can take weeks to get into the tribunal. If the rent is more than three weeks overdue, it’s most likely there will be no more rent received from that tenant. The important thing in that situation is therefore to end the tenancy before the arrears exceed the 4 weeks of bond we hold.

In reality, it (almost) never gets as far as an eviction. Nobody wants that on their record, and most tenants want to do the right thing. But they might need a little help, so we give them advice about sources of financial support such as WINZ and if necessary may work out a fair plan to bring the arrears back into line over a few weeks.

The key thing is getting the tenants talking, and getting them paying at least something to reduce the arrears and stop the situation getting worse. We’ll keep you informed throughout the process, so you always know where things stand.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.
To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We do our best to ensure you will always have the same property manager, plus field agent doing your inspections and viewings, so they have familiarity with your property. As we grow, our team may change, but we’ll always communicate any changes that will affect you directly!

Your day to day contact will not be based where you are, but of course our field agents will be.

Lettings

Questions about how we manage new lettings

Category: General

Nope. Unlike most of our competitors, we don’t believe in locking you into a service that isn’t great for you. If you don’t love the service we provide, we want you to find the management that’s right for you.

Category: General

We’re both!
We have managers to look after your properties, do inspections, find tenants, and everything else on the ground, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

Of course. We’re happy to arrange a phone call or a video call with the agent who will be managing your property. We don’t generally arrange in-person meetings with clients as it can take several hours out of our property manager’s day – but we’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or live chat.

Category: General

Absolutely – we want to take the burden of property management away from you. We can usually manage payment for things like council rates and water usage out of the rents received.
Just let us know what bills related to your property you’d like us to manage, and we’ll take care of it.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.
We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same, regardless of the weekly rent.

Category: General

No, at present we only manage residential properties.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

“Traditional” agencies will normally charge you a percentage of the rent (typically between 8% and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $3000 to $5000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.
Because we’ve taken a new approach to building a property management company, you get the best of both worlds. We never compromise on service, so it’s always going to be at least as good as you would get with a traditional manager; but our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

We very rarely get to tribunal – we’ll generally settle matters before it ever gets to that that point, especially as it will have long-term repercussions for tenants seeking a rental in the future. But if we do, we have legal support to help you through the process.

Category: General

It’s always changing – but we’re able to handle huge growth due to the fact that a huge amount of our processes are automated, making your life easier and enabling us to scale the number of properties we’re able to manage.

Category: General

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.
We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You’re free to go at any point – We don’t have any lock in terms, because we want you to have great service and not be forced to stay if you’re not happy.

Our terms are pretty easy: We manage your properties, you pay our fees. Simple.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arrears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.
We charge an additional fee as required when we do inspections ($100 each), new lettings ($500 per letting), maintenance (5% of the contractor’s fee), and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We run everything from our central hub, except for our field agents. This means when we launch in a new area, we have the systems all set up, and we just need the hands on deck to provide localised knowledge to our new clients and tenants.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.
We’ll charge you 4 weeks of fees while we’re arranging handover of the keys and documents, but there are no penalties and no transfer costs.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

Category: General

Once you’ve decided to sign up with us, you just need to fill out a form with your contact details and information about the property you’d like us to manage. If you have existing tenants, we’ll get in touch to begin the handover process for your property, let your tenants know about the change in management, and give them information about where to pay their rent going forward and how to contact us for any issues.

If you have tenants who are leaving, or you’re tenanting your house for the first time and you need to find new tenants, we’ll get further information from you regarding your property details, ideal tenants, photography, and begin the process of listing your property so we can begin viewings.

Category: General

We have a fair but zero-tolerance policy on rent arrears. It’s vital that we get on top of arrears right away because they can mount up incredibly fast.

We monitor the rent daily and contact tenants by text or email when the rent is 1 day overdue, and again at three days – usually by phone. Once the rent is 5 days overdue we will issue a 14-day rent demand and discuss with the owner whether to simultaneously begin a tenancy tribunal application. This may seem sudden, but the reality is that it can take weeks to get into the tribunal. If the rent is more than three weeks overdue, it’s most likely there will be no more rent received from that tenant. The important thing in that situation is therefore to end the tenancy before the arrears exceed the 4 weeks of bond we hold.

In reality, it (almost) never gets as far as an eviction. Nobody wants that on their record, and most tenants want to do the right thing. But they might need a little help, so we give them advice about sources of financial support such as WINZ and if necessary may work out a fair plan to bring the arrears back into line over a few weeks.

The key thing is getting the tenants talking, and getting them paying at least something to reduce the arrears and stop the situation getting worse. We’ll keep you informed throughout the process, so you always know where things stand.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.
To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We do our best to ensure you will always have the same property manager, plus field agent doing your inspections and viewings, so they have familiarity with your property. As we grow, our team may change, but we’ll always communicate any changes that will affect you directly!

Your day to day contact will not be based where you are, but of course our field agents will be.

Maintenance

Questions about repairs and maintenance

Category: General

Nope. Unlike most of our competitors, we don’t believe in locking you into a service that isn’t great for you. If you don’t love the service we provide, we want you to find the management that’s right for you.

Category: General

We’re both!
We have managers to look after your properties, do inspections, find tenants, and everything else on the ground, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

Of course. We’re happy to arrange a phone call or a video call with the agent who will be managing your property. We don’t generally arrange in-person meetings with clients as it can take several hours out of our property manager’s day – but we’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or live chat.

Category: General

Absolutely – we want to take the burden of property management away from you. We can usually manage payment for things like council rates and water usage out of the rents received.
Just let us know what bills related to your property you’d like us to manage, and we’ll take care of it.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.
We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same, regardless of the weekly rent.

Category: General

No, at present we only manage residential properties.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

“Traditional” agencies will normally charge you a percentage of the rent (typically between 8% and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $3000 to $5000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.
Because we’ve taken a new approach to building a property management company, you get the best of both worlds. We never compromise on service, so it’s always going to be at least as good as you would get with a traditional manager; but our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

We very rarely get to tribunal – we’ll generally settle matters before it ever gets to that that point, especially as it will have long-term repercussions for tenants seeking a rental in the future. But if we do, we have legal support to help you through the process.

Category: General

It’s always changing – but we’re able to handle huge growth due to the fact that a huge amount of our processes are automated, making your life easier and enabling us to scale the number of properties we’re able to manage.

Category: General

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.
We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You’re free to go at any point – We don’t have any lock in terms, because we want you to have great service and not be forced to stay if you’re not happy.

Our terms are pretty easy: We manage your properties, you pay our fees. Simple.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arrears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.
We charge an additional fee as required when we do inspections ($100 each), new lettings ($500 per letting), maintenance (5% of the contractor’s fee), and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We run everything from our central hub, except for our field agents. This means when we launch in a new area, we have the systems all set up, and we just need the hands on deck to provide localised knowledge to our new clients and tenants.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.
We’ll charge you 4 weeks of fees while we’re arranging handover of the keys and documents, but there are no penalties and no transfer costs.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

Category: General

Once you’ve decided to sign up with us, you just need to fill out a form with your contact details and information about the property you’d like us to manage. If you have existing tenants, we’ll get in touch to begin the handover process for your property, let your tenants know about the change in management, and give them information about where to pay their rent going forward and how to contact us for any issues.

If you have tenants who are leaving, or you’re tenanting your house for the first time and you need to find new tenants, we’ll get further information from you regarding your property details, ideal tenants, photography, and begin the process of listing your property so we can begin viewings.

Category: General

We have a fair but zero-tolerance policy on rent arrears. It’s vital that we get on top of arrears right away because they can mount up incredibly fast.

We monitor the rent daily and contact tenants by text or email when the rent is 1 day overdue, and again at three days – usually by phone. Once the rent is 5 days overdue we will issue a 14-day rent demand and discuss with the owner whether to simultaneously begin a tenancy tribunal application. This may seem sudden, but the reality is that it can take weeks to get into the tribunal. If the rent is more than three weeks overdue, it’s most likely there will be no more rent received from that tenant. The important thing in that situation is therefore to end the tenancy before the arrears exceed the 4 weeks of bond we hold.

In reality, it (almost) never gets as far as an eviction. Nobody wants that on their record, and most tenants want to do the right thing. But they might need a little help, so we give them advice about sources of financial support such as WINZ and if necessary may work out a fair plan to bring the arrears back into line over a few weeks.

The key thing is getting the tenants talking, and getting them paying at least something to reduce the arrears and stop the situation getting worse. We’ll keep you informed throughout the process, so you always know where things stand.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.
To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We do our best to ensure you will always have the same property manager, plus field agent doing your inspections and viewings, so they have familiarity with your property. As we grow, our team may change, but we’ll always communicate any changes that will affect you directly!

Your day to day contact will not be based where you are, but of course our field agents will be.

Inspections

How we manage and report on inspections

Category: General

Nope. Unlike most of our competitors, we don’t believe in locking you into a service that isn’t great for you. If you don’t love the service we provide, we want you to find the management that’s right for you.

Category: General

We’re both!
We have managers to look after your properties, do inspections, find tenants, and everything else on the ground, and it’s all powered by our proprietary technology to automate day-to-day tasks while giving you and your tenants access to self-service portals.

Category: General

Of course. We’re happy to arrange a phone call or a video call with the agent who will be managing your property. We don’t generally arrange in-person meetings with clients as it can take several hours out of our property manager’s day – but we’re real people and we know that sometimes it’s best to meet face to face. Most of the time though, our customers prefer to communicate over email, phone or live chat.

Category: General

Absolutely – we want to take the burden of property management away from you. We can usually manage payment for things like council rates and water usage out of the rents received.
Just let us know what bills related to your property you’d like us to manage, and we’ll take care of it.

Category: General

You just need to let us know who they are and we’ll take it from there. We will email your existing tenants and let them know about the change in management.
We’ll let them know payment details for rent, get them set up on the tenant app, and show them how to raise maintenance issue and get in touch with us.

Category: General

We don’t think it’s fair to charge percentage fees. The work required to manage a property is the basically the same, regardless of the weekly rent.

Category: General

No, at present we only manage residential properties.

Category: General

Yes they do. Most of our competitors exclude GST from their pricing. Since you can’t claim GST on residential lettings, we think that’s just a way to try and hide their real cost!

Category: General

“Traditional” agencies will normally charge you a percentage of the rent (typically between 8% and 11%) and then add on fees for other things. Then they hide the fact that their prices exclude GST, so you pay even more. Usually, it ends up costing owners $3000 to $5000 a year to have a property managed! Unlike these agencies, we charge a fee of just $10 per week to manage your property, regardless of how much it rents for. When we do inspections or lettings, we charge for those separately, because we think you should only pay for the work we actually do.

With KITT you have a dedicated Property Manager who you can contact with any issues, but you also get access to a dedicated team of specialists to provide support when you need it.
Because we’ve taken a new approach to building a property management company, you get the best of both worlds. We never compromise on service, so it’s always going to be at least as good as you would get with a traditional manager; but our platforms allow us to provide a level of personalised, round the clock service that traditional agencies can’t come close to!

Category: General

They can get in touch with us using the tenant app or by calling or emailing us directly.

Category: General

Tenants pay rent directly to our Trust Account. We reconcile this account daily to ensure your rent information is up to date and any late payments are promptly followed up.

Category: General

We very rarely get to tribunal – we’ll generally settle matters before it ever gets to that that point, especially as it will have long-term repercussions for tenants seeking a rental in the future. But if we do, we have legal support to help you through the process.

Category: General

It’s always changing – but we’re able to handle huge growth due to the fact that a huge amount of our processes are automated, making your life easier and enabling us to scale the number of properties we’re able to manage.

Category: General

We make payments to owners weekly. We process all the disbursements each Friday and they should be with you no later than the next business day.
We’ll email you a full breakdown of your rent and any deductions for bills etc.

Category: General

We’d love to hear from you. You can contact us by email, messenger or phone – all our contact details are here.

Category: General

You’re free to go at any point – We don’t have any lock in terms, because we want you to have great service and not be forced to stay if you’re not happy.

Our terms are pretty easy: We manage your properties, you pay our fees. Simple.

Category: General

We charge a property management fee of $10 per week inc GST. That covers tenancy management, rent management (including chasing arrears), rent reviews, managing communications, bill payments, reporting, compliance, and the KITT App.
We charge an additional fee as required when we do inspections ($100 each), new lettings ($500 per letting), maintenance (5% of the contractor’s fee), and attendance at mediation or the tenancy tribunal ($400).

Category: General

Our team is a mix of experienced property managers and technology professionals. You can meet our team here.

Category: General

We run everything from our central hub, except for our field agents. This means when we launch in a new area, we have the systems all set up, and we just need the hands on deck to provide localised knowledge to our new clients and tenants.

Category: General

We’d be sorry to lose you, but there are no lock-in contracts with KITT. You can leave anytime you want.
We’ll charge you 4 weeks of fees while we’re arranging handover of the keys and documents, but there are no penalties and no transfer costs.

Category: General

KITT offers a full range of property management services for residential property owners, including management, lettings, inspections, arranging maintenance, and anything else you would expect of a property manager.

Category: General

Once you’ve decided to sign up with us, you just need to fill out a form with your contact details and information about the property you’d like us to manage. If you have existing tenants, we’ll get in touch to begin the handover process for your property, let your tenants know about the change in management, and give them information about where to pay their rent going forward and how to contact us for any issues.

If you have tenants who are leaving, or you’re tenanting your house for the first time and you need to find new tenants, we’ll get further information from you regarding your property details, ideal tenants, photography, and begin the process of listing your property so we can begin viewings.

Category: General

We have a fair but zero-tolerance policy on rent arrears. It’s vital that we get on top of arrears right away because they can mount up incredibly fast.

We monitor the rent daily and contact tenants by text or email when the rent is 1 day overdue, and again at three days – usually by phone. Once the rent is 5 days overdue we will issue a 14-day rent demand and discuss with the owner whether to simultaneously begin a tenancy tribunal application. This may seem sudden, but the reality is that it can take weeks to get into the tribunal. If the rent is more than three weeks overdue, it’s most likely there will be no more rent received from that tenant. The important thing in that situation is therefore to end the tenancy before the arrears exceed the 4 weeks of bond we hold.

In reality, it (almost) never gets as far as an eviction. Nobody wants that on their record, and most tenants want to do the right thing. But they might need a little help, so we give them advice about sources of financial support such as WINZ and if necessary may work out a fair plan to bring the arrears back into line over a few weeks.

The key thing is getting the tenants talking, and getting them paying at least something to reduce the arrears and stop the situation getting worse. We’ll keep you informed throughout the process, so you always know where things stand.

Category: General

We currently offer property management across New Zealand – for a full list of territories we service, please visit our Contact page.

Category: General

KITT costs less than other agencies because we believe in giving you a fair price. Property managers have been overcharging their clients for years and there’s no justification for their high fees.
To allow us to give you the best price, we’ve built incredible technology that automates a lot of the things that take up property managers’ time. That means that our property managers can give you better service because they’re focussed on the things that need a real person, such as such as solving your problems and answering your queries.

Category: General

We do our best to ensure you will always have the same property manager, plus field agent doing your inspections and viewings, so they have familiarity with your property. As we grow, our team may change, but we’ll always communicate any changes that will affect you directly!

Your day to day contact will not be based where you are, but of course our field agents will be.

Camille Ballour

Associate Property Manager (Auckland)

Maggie Castro

Virtual Assistant

Lyndsey McKinley

Associate Property Manager (Wellington)

Joshua Woo

General Counsel

Josh is in charge of capital raising, exit and other corporate transactions. He has close to a decade of transactional experience, including listing a few companies on the NZX, over 50 capital raises, and business sales and purchases of all sizes. Josh also helps companies to set up ESOPs, shareholders’ agreements, financing and commercial contracts and more.

Josh is one of the solicitors approved by the NZX to provide opinions on listed entity governing documents. Outside of JW Legal, Josh is the legal advisor to TEDxAuckland and also a volunteer lawyer at the Auckland Central Citizens Advice Bureau.

Daniel Raats

Digital Marketing Partner

Co-Founder of digital marketing agency Digitella, Daniel brings his skills to KITT to ensure success in all things digital. A certified Google & Semrush partner working with eCommerce and Tech companies across APAC, his specialty lies in marrying PPC & SEO results to achieve search engine success. With the wider experience of the Digitella team at his disposal, they bring an additional 10+ years of experience to the table.

When not wrangling data, you’ll find him at his local basketball court in Wellington, identifying constellations, and taking his scooter for a spin (not necessarily all at the same time).

Dana Koliadiuk

Marketing Manager

Dana comes to KITT with experience working throughout NZ and Canada as a marketing manager – from digital and web development, to PR, events, and producing creative shoots, she knows what it takes to blend strategy, creative thinking, technical innovation, and production to create campaigns that resonate and inspire change.

When she’s not working, she’s happily soaking up the Queenstown lifestyle ski touring, biking, sampling Central Otago pinots, and beginning her Private Pilot’s License.

James Elliott

Chief Executive Officer

James comes from a background in marketing, business improvement, and web development, having spent many years with marketing agencies in the UK in the consulting sphere. He has a particular knack for taking old systems and revamping them to be technologically integrated, and give better results.

James began investing in residential real estate in 2009, rapidly building a reasonably large portfolio. He understands the innate needs and problems faced by property investors within New Zealand.

James also owned the New Zealand franchise for Getting Things Done, hosting workshops and helping individuals and other businesses to improve their processes, get better connections with their customers, and deliver better service. He credits GTD as the enabling magic that allows him to spin so many plates in managing systems and complex organisations.

Originally joining KITT in 2017 as an advisor and angel investor, James helped the team understand the needs of a property investor for the software being built at the time. When KITT pivoted to being a full-service property management company, he came on board as a business advisor and CMO, and eventually stepped into the CEO seat. Having intimate knowledge of the brand, process, customers, and industry so well, coupled with his relevant experience, made the transition a no-brainer, and he’s been KITT’s fearless leader ever since.

Outside of work you’ll find James on the water, spending time with his partner and his son. He loves boating, skiing, crossfit, and is an avid tramper.

Megan Blok

Associate Property Manager (Hamilton)

Stephan Jenner

Chief Information Officer

Passionate about organisational and individual productivity, Stephan’s focus is not only on getting things done, but getting the right things done at the right time, which invites a holistic approach to success and achievement. He leads the team building the tools and automation that make KITT work.

He’s also an owner of SelfOrg Consulting, a new breed management consulting firm, and Future Logic, an Australian-based IT services company – making him a 20+ year veteran of Managed IT Services.

Stephan is a certified Coach and trainer in Holacracy, Getting Things Done (GTD) and Making a Difference. When he’s not busy organising he can be found behind the BBQ and was crowned WA Tongmaster in 2011 and went on to compete in 2012 at the Annual Capital BBQ Cook-off in Lexington, North Carolina.

His dream is to one-day combine business retreats, BBQ-ing and his love of tropical destinations under one beach umbrella.

Nicole Wallace

Associate Property Manager (West Auckland)

Nicole has had experience in the property industry for over 6 years, having been a landlord since 2016, and buying and renovating properties. Prior to joining KITT as the Associate Property Manager for West Auckland, Nicole spent 11 years working for a government department screening passengers for possible threats and border breaches at an International Airport.

When not working, Nicole enjoys getting out on the water around Auckland with her family; water skiing, paddle boarding, and jet skiing.

Chris Jenkins

Associate Property Manager (Nelson)

Chris has a long and successful track record in the hospitality, real estate and property management industries. Originally from the UK, Chris moved to New Zealand and settled in Tauranga in the Bay of Plenty where she initially continued with her career in hospitality. By the early 2000s she was a well-respected real estate agent and had moved from a role as salesperson into sales management, then into property management in 2011.

Chris moved south to Mapua in 2021 with husband Bryan, dog Lulu and cat Dexter, to be nearer her children and grandchildren – and is enjoying the Southern hospitality and outdoor activities.

Cia McLeod

Associate Property Manager (Timaru)

Cia has worked and travelled across Canada and the UK, before resettling in Auckland. Her experience in the property industry has varied from managing estates and looking after assets and property – to helping kiwis into their first homes with Westpac.

She joins the KITT team to manage inspections and viewings in Timaru, where she lives with her daughter, two cats, and two dogs.

Debbie Snijman​

Associate Property Manager (Tauranga)

Debbie was the owner of a successful educational publishing and printing company in South Africa for 26 years, where she also managed properties. During this time she grew to love the property market, and the opportunity to interact with a diverse group of people on a daily basis. After moving to New Zealand 5 years ago, she is now a KITT property manager based in Tauranga, offering exceptional customer service as she manages inspections and viewings locally.

Debbie loves animals, propagating her plants, reading, and travelling – especially now that the world is opening up once again!

Linda Turner

Associate Property Manager (Wellington)​

Linda joins KITT with an extensive skillset in administration, banking, customer service, rental and property management, dedication, enthusiasm and excellent worth ethics. And of course, buying and selling property.

As a seasoned team member, and after 28 years in the industry, Linda has a proven ability to attract the right landlords and tenants and achieve the best outcome possible for the property owners.

Linda lives a rural lifestyle and has a hobby of collecting livestock, ranging from alpacas, sheep, goats, cats, dog and chickens

Peter Kearns

Associate Property Manager (Christchurch)

Peter has been in property management on and off for 15 years. He joins KITT as the Christchurch Associate Property Manager with a well-rounded background, having worked full-portfolio management and experience in property tribunals.

With his extensive experience in the industry, and a background as an editor for a UK book publisher, Peter blends his skillset to write all KITT tenancy ads across the country.

Peter is also passionate about the music business, having been involved for 25 years – mostly in NZ, but with some work in L.A. and quite a bit of long-distance production and recording work with people in the US and UK.

Andy Hammerich

Associate Property Manager (Dunedin)

Andy comes from sunny Mount Maunganui, where he likes to spend most of his time around the beach. Here he started his professional life as a land surveyor, providing valuable time management and self direction skills, as well as opportunities to speak with project managers, planners, contractors and the general public confidently. 

Andy decided to leave Mount Maunganui and challenge himself by studying at the University of Otago, where he is finishing up a double major in Ecology and Zoology, and working with KITT as the Associate Property Manager for the Dunedin region. Much less time is spent at the beach these days, however new hobbies have been picked up in kickboxing, music, and a growing interest in snowboarding.

Dana Cosgrove

Associate Property Manager (Palmerston North)

Siobhan Bonner

Client Account Manager

Siobhan has been working in the Property Management field for ten years, and brings her expertise from various companies to KITT, managing maintenance for properties across New Zealand.​

Alexis Tan​

Tenancy Manager​

Alexis has worked as an operations manager for 5 years in the real estate industry, managing different construction projects and brands, and liaising with client accounts, suppliers, and partners – and providing great customer service to them.

During COVID, she widened her work experience by joining companies in the US, Australia and New Zealand as a property manager.

Maria Deposoy​

Property Administrator​

Maria is a Property Management Administrator and Virtual Assistant with over 6 years of experience in the industry. She has provided assistance to clients in the US, Australia, and New Zealand. Her strengths lie in performing various property management tasks such as processing applications, onboarding properties, preparation of lease agreements and addendums, lease renewals, move-in/move-out, schedule inspections, tenant and owner communication, billing, and other administrative tasks.

In her spare time, she enjoys watching movies, reading books, and baking.

Jane Anderson​

Associate Property Manager (Christchurch)

Jane conducts inspections and viewings in South Christchurch and organises listings and viewings across the country.

Hannah Pingkian

Trust Account Administrator

As an accountant with KITT Property Management, Hannah specialises in recording day-to-day transactions for rents, bills, and system migration. A strong believer in the power of positive thinking in the workplace, creating an impact on the team, and the humility to learn the work processes. Hannah enjoys traveling to different places to experience new cultures, time with family, and staying creative. 

Michelle Frew

Service Delivery Manager

Michelle brings a wealth of knowledge to KITT, with over 18 years of experience in Property Management. Over the years she has been the general manager of a top property management company, and a shareholder and office manager in another well-known property management company.

After many years in the field, Michelle could see that many changes were needed within the industry, and found KITT to be forward thinking, with innovative ideas for the future of Property Management. She is a systems-focused person, and prides herself on a thorough knowledge of the RTA and its amendments. 

Michelle has a passion for property, and this is reflected in her consistent, high calibre work. She enjoys spending quality time with her family – and living in a small North Canterbury town means she appreciates the feeling of community, and the need for quiet reflective down time.

Scott Mason

Advisor

Scott is a Managing Partner at Findex, a member of the NZICA’s Tax Advisory group and an advisor to many NZ start ups.

Rodel Carbon

Video Editor

Rodel has been in the multimedia industry for over a decade working in local events, corporate projects, documentaries and tourism projects. Covid led Rodel to discover new opportunities in his craft, and he successfully niched himself as a freelance remote video editor for different US based clients, before beginning to work with KITT across editing and creative direction for brand videos.

When not at work, Rodel enjoys exploring the great outdoors with his friends, and is passionate about documenting and bringing awareness to life in the Philippines for remote communities.

Haroon Ahmad

Full Stack Developer

Haroon is a highly skilled full-stack developer with over 6 years of experience in the industry and a proven track record of success. He has completed 450+ projects, gaining a wealth of experience and a strong understanding of various industries and business needs.

Haroon has a strong background in developing and maintaining web applications using a variety of technologies including WordPress, Nextjs, Shopify, Vue, Angular, and React. He is well-versed in front-end and back-end development and deeply understands software design principles. 

Sarah Day

Business Analyst

Sarah’s background is in business reporting and analysis for various Government agencies, and she joins KITT to perform a range of advisory and analyst roles, helping us to better understand our business and how we are serving our customers.

Her superpower lies in finding a way to measure the immeasurable and intangibles, and turn this data into powerful information for the businesses she works with.

She adores her schnauzer Benny, and in her free time you’ll find Sarah snowboarding, tramping, being out in nature in general, and Kea spotting (her favourite NZ native bird, no prizes for guessing who gets her vote for Bird of the Year annually).

Welkin Galindez

Technical Copywriter

Welkin has written documentation for some of the most prominent global technology firms. She is the technical copywriter at KITT, and as such, she is in charge of producing and overseeing all of the company’s user manuals, as well as its knowledge base documentation, for both internal and external audiences.

Welkin likes to take time for herself, so she frequently spends her days off at home, where she may try to complete unfinished story scripts, catch up on reading, watch movies or TV shows, or listen to music.

Glen Anderson

Advisor

Glen spent 11 years at Google, nearly 5 of those working in the Machine Learning team. Since then he’s become a venture partner at Monta Vista Capital in Palo Alto, CA.

Sarah Ramsay

Advisor

Sarah is a prominant figure in New Zealand’s start up ecosystem holding the chair at StartUp Dunedin. She also runs both United Machinists and Immerson Ventures. 

Michelle Frew

Service Delivery Manager

Michelle brings a wealth of knowledge to KITT, with over 18 years of experience in Property Management. Over the years she has been the general manager of a top property management company, and more recently, a shareholder and office manager in another well-known property management company.

After many years in the field, Michelle could see that many changes were needed within the industry, and found KITT to be forward thinking, with innovative ideas for the future of Property Management. She is a systems-focused person, and prides herself on a thorough knowledge of the RTA and its amendments. 

Michelle has a passion for property and Property Management, and this is reflected in her consistent, high calibre work. With a strong family bond, she enjoys spending quality time with her family – and living in a small North Canterbury town means she appreciates the feeling of community, and the need for quiet reflective down time.