Frequently Asked Questions

General Questions

General questions about how we manage your property

Lettings

Questions about how we manage new lettings

Maintenance

Questions about repairs and maintenance

Inspections

How we manage and report on inspections

General Questions

General questions about how we manage your property

Categories: Lettings, Lettings page

Sure – we’ll give you the details of our preferred applicants, but by the time we’ve done our checks, there shouldn’t be any reason to decline them!

Categories: Lettings, Lettings page

If you have professional quality photographs, we’re happy to use these. Most landlords have professional photographs of their properties ready before engaging with us. In most cases, the agent who sold you the property has images that can be used for the listing, or if you’ve had your property managed professionally previously, you may request the high-quality photographs that were taken.

Categories: Lettings, Lettings page

Yes, you can – but we don’t recommend it. Property photography is a specific skill, and poor quality, amateur photos look bad on the listing, which often results in fewer people checking out the property. Those who come are mostly low-quality applicants, usually struggling to get better properties. So if the property doesn’t look good in photos, they think they’ll have a better chance of getting approved on that, since they’re expecting to see something with inferior qualities. It’s not really worth taking the risk.

But if you insist, then we’ll ask you to sign a waiver that states you’re going against our recommendation. If you later change your mind, then we’ll need to restart the listing for another fee, which is something that we want you to avoid.

Categories: Lettings, Lettings page

We normally offer a discount on our fees if you find your own tenants. This would bring the normal $500 fee down to:

  • $250 if you bring us the tenant before we advertise the property or run any viewings, but you still want us to carry out credit checks, take references, etc for the applicant.
  • $100 if we’re just documenting the tenancy – i.e. you’ve done your own checks and are happy for us to just draw up a tenancy agreement without doing any further checks on the applicant.

Please not that this is ONLY if we haven’t done the advertising and any viewings. If we’ve been involved with organising the listing, advertising it, conducting viewings, background checks, etc, our usual $500 fee will apply.

Categories: Lettings, Lettings page

We include rent appraisals in the $500 letting fee we charge when we rent out your property. If you need an appraisal for the bank, we can produce one prior to you signing up, but we charge a $50 fee if you aren’t yet a client. That $50 is credited against a letting fee if you subsequently join KITT. You can request a rent appraisal here – Rental Appraisal – Non-Managed Properties

Yes, we’re aware that other managers offer a “free” rent appraisal as part of their sales process. They do this because they know it will make you feel obligated to sign up for their service. But this isn’t “free” at all since their service costs many thousands a year more than KITT’s. They know they’ll have some people who ask for an appraisal with no intention of signing up. Those extra thousands you pay as a client go to subsidising this “free” service.

The other reason we see clients asking for a rent appraisal is for them to select a manager based on who gives them the highest valuation. This is usually an expensive mistake. Property managers are wise to this, and they’ll pump up their appraisal to get your business. It’s called “buying the listing”. Once they have you locked in on a long-term contract, they’ll waste a few weeks advertising it at that price, before announcing that the market has moved, and maybe you should try it at $50 to $100 less. This time costs you thousands in lost rent, but there’s no getting out of their contract at that point.

Remember, KITT has no lock-in contracts. You’re free to leave anytime you think we aren’t providing great value and great service. We don’t inflate our appraisals just to win your business. We only give you a genuine assessment based on robust market data. If you think we’ve missed something when appraising the rent price, we’re always happy to have that conversation. And we always get your agreement on a proposed rent before we advertise the property.

Categories: Lettings, Lettings page

No, we don’t. In order to do the letting, we have to fully onboard the property, ensure its compliance, and handle all the necessary paperwork. Since there’s a lot of work involved, we can only do lettings for the properties that we manage.

Remember that there are no lock-in contracts at KITT. So, if you don’t like the service, you’re free to leave at any point.

Categories: Lettings, Lettings page

We don’t. We’ve found that the rental market doesn’t expect houses to be staged for their photos. Depending on the state of the property at the time of photography, the house may be listed with furniture in the photos, even if that’s not included in the house rental.

Categories: Lettings, Lettings page

KITT’s expert property managers use local area data to compare properties rented of similar size and quality. Data from the last six months are often used to get a better indication of what your property could rent for.

Categories: Lettings, Lettings page

We do our best to find you tenants who will look after your property like it’s their own. We do background, credit, and reference checks. We also look at their payment history, and take references from their previous landlords and their employer. Finally, we can check them against the tenancy tribunal for any background issues, making sure due diligence is observed on your behalf.

Categories: Lettings, Lettings page

We advertise all our properties on Trademe which has the largest audience of potential tenants.

Categories: Lettings, Lettings page

Once we have all the information we need and photographs of your property, we can have the listing live quickly, and organise viewings for the weekend.

From there, once open homes are done, we should have candidates by the end of the 2nd week, and tenants signed in the 3rd week. Tenants typically have a 2 week notice period, and are ready to move in after that point once signed.

So all up, we estimate around 6 weeks total to let.

Categories: Lettings, Lettings page

We run viewings three or four times on a mix of weekdays and weekends. We might reduce the frequency by two to three times depending on the situation.

Categories: Lettings, Lettings page

No. All our inspections are charged separately.

Categories: Lettings, Lettings page

The norm in NZ is for properties to come unfurnished – so renters generally have their own furniture. Demand for furnished properties, on the other hand, is lower since they get fewer viewers and are often requested to be unfurnished. The extra rent for furnished properties tends not to be that much more than unfurnished at around an average of $50 – $100 extra per week.

In addition, a furnished property will generally get a more transient tenant. These tenants tend to be in town temporarily for work, and plan to move again at the end of the lease. This may suit you, but if you want a longer-term tenant, unfurnished is the way to go.

Tenants will always put wear on your furniture. A couple of years of fair wear and tear on a couch or mattress will leave it looking far from new. The extra rent you get for furnishing might not even cover the cost of replacement. If you love any of the furniture you’re leaving, we’d strongly recommend you put it in storage.

Depending on the agreement, the cost of maintaining such items may be left to the tenant, while the cost to repair breaks caused by the tenant will not necessarily be automatically passed to the landlord.

There are exceptions to this of course. If your property is in a market where furnishing is the norm (e.g., some city-center apartments, student flats, etc.) then go with the flow. It’s also worth considering whether it’s difficult to bring the furniture in or out – will the tenants do a lot of damage to walls and skirting?

Partially furnished units can also be an option. It’s very common to have larger whiteware (fridges, dishwashers, washers/dryers) included in apartments and student accommodations. Just remember that you will be responsible for maintaining it if it breaks.

Categories: Lettings, Lettings page

Nope! We just operate based upon the assumption that the code of compliance WILL be issued, which enables us to arrange tenants for as soon as the home is complete.

Categories: Lettings, Lettings page

We advertise on Trade Me, so you can be assured that you get your property to have increased exposure.

Categories: Lettings, Lettings page

The property manager will write the listing and base it on the knowledge of the area and property, alongside the inputs you have into the property. If you have an existing listing description that you’d like to use, please just let us know.

Categories: Lettings, Lettings page

We’ve structured our letting fee with the knowledge that most rentals already have photographs available. We don’t think it’s fair to include a cost for a service that you might not even require from us. Generally, property photos are used year in and year out and a good-quality set of photos can be used for years to come.

If you require us to organise property photography for your listing, we’ll reach out to our network of talented property photographers in your region, and charge this service at cost plus a 5% management fee.

Categories: Lettings, Lettings page

Most property managers are not professional photographers and therefore do not possess the skills needed behind the lens. It takes special equipment, an understanding of cameras, strategic use of light in each space, and superb photo editing skills to bring out the best in your property.

Lettings

Questions about how we manage new lettings

Categories: Lettings, Lettings page

Sure – we’ll give you the details of our preferred applicants, but by the time we’ve done our checks, there shouldn’t be any reason to decline them!

Categories: Lettings, Lettings page

If you have professional quality photographs, we’re happy to use these. Most landlords have professional photographs of their properties ready before engaging with us. In most cases, the agent who sold you the property has images that can be used for the listing, or if you’ve had your property managed professionally previously, you may request the high-quality photographs that were taken.

Categories: Lettings, Lettings page

Yes, you can – but we don’t recommend it. Property photography is a specific skill, and poor quality, amateur photos look bad on the listing, which often results in fewer people checking out the property. Those who come are mostly low-quality applicants, usually struggling to get better properties. So if the property doesn’t look good in photos, they think they’ll have a better chance of getting approved on that, since they’re expecting to see something with inferior qualities. It’s not really worth taking the risk.

But if you insist, then we’ll ask you to sign a waiver that states you’re going against our recommendation. If you later change your mind, then we’ll need to restart the listing for another fee, which is something that we want you to avoid.

Categories: Lettings, Lettings page

We normally offer a discount on our fees if you find your own tenants. This would bring the normal $500 fee down to:

  • $250 if you bring us the tenant before we advertise the property or run any viewings, but you still want us to carry out credit checks, take references, etc for the applicant.
  • $100 if we’re just documenting the tenancy – i.e. you’ve done your own checks and are happy for us to just draw up a tenancy agreement without doing any further checks on the applicant.

Please not that this is ONLY if we haven’t done the advertising and any viewings. If we’ve been involved with organising the listing, advertising it, conducting viewings, background checks, etc, our usual $500 fee will apply.

Categories: Lettings, Lettings page

We include rent appraisals in the $500 letting fee we charge when we rent out your property. If you need an appraisal for the bank, we can produce one prior to you signing up, but we charge a $50 fee if you aren’t yet a client. That $50 is credited against a letting fee if you subsequently join KITT. You can request a rent appraisal here – Rental Appraisal – Non-Managed Properties

Yes, we’re aware that other managers offer a “free” rent appraisal as part of their sales process. They do this because they know it will make you feel obligated to sign up for their service. But this isn’t “free” at all since their service costs many thousands a year more than KITT’s. They know they’ll have some people who ask for an appraisal with no intention of signing up. Those extra thousands you pay as a client go to subsidising this “free” service.

The other reason we see clients asking for a rent appraisal is for them to select a manager based on who gives them the highest valuation. This is usually an expensive mistake. Property managers are wise to this, and they’ll pump up their appraisal to get your business. It’s called “buying the listing”. Once they have you locked in on a long-term contract, they’ll waste a few weeks advertising it at that price, before announcing that the market has moved, and maybe you should try it at $50 to $100 less. This time costs you thousands in lost rent, but there’s no getting out of their contract at that point.

Remember, KITT has no lock-in contracts. You’re free to leave anytime you think we aren’t providing great value and great service. We don’t inflate our appraisals just to win your business. We only give you a genuine assessment based on robust market data. If you think we’ve missed something when appraising the rent price, we’re always happy to have that conversation. And we always get your agreement on a proposed rent before we advertise the property.

Categories: Lettings, Lettings page

No, we don’t. In order to do the letting, we have to fully onboard the property, ensure its compliance, and handle all the necessary paperwork. Since there’s a lot of work involved, we can only do lettings for the properties that we manage.

Remember that there are no lock-in contracts at KITT. So, if you don’t like the service, you’re free to leave at any point.

Categories: Lettings, Lettings page

We don’t. We’ve found that the rental market doesn’t expect houses to be staged for their photos. Depending on the state of the property at the time of photography, the house may be listed with furniture in the photos, even if that’s not included in the house rental.

Categories: Lettings, Lettings page

KITT’s expert property managers use local area data to compare properties rented of similar size and quality. Data from the last six months are often used to get a better indication of what your property could rent for.

Categories: Lettings, Lettings page

We do our best to find you tenants who will look after your property like it’s their own. We do background, credit, and reference checks. We also look at their payment history, and take references from their previous landlords and their employer. Finally, we can check them against the tenancy tribunal for any background issues, making sure due diligence is observed on your behalf.

Categories: Lettings, Lettings page

We advertise all our properties on Trademe which has the largest audience of potential tenants.

Categories: Lettings, Lettings page

Once we have all the information we need and photographs of your property, we can have the listing live quickly, and organise viewings for the weekend.

From there, once open homes are done, we should have candidates by the end of the 2nd week, and tenants signed in the 3rd week. Tenants typically have a 2 week notice period, and are ready to move in after that point once signed.

So all up, we estimate around 6 weeks total to let.

Categories: Lettings, Lettings page

We run viewings three or four times on a mix of weekdays and weekends. We might reduce the frequency by two to three times depending on the situation.

Categories: Lettings, Lettings page

No. All our inspections are charged separately.

Categories: Lettings, Lettings page

The norm in NZ is for properties to come unfurnished – so renters generally have their own furniture. Demand for furnished properties, on the other hand, is lower since they get fewer viewers and are often requested to be unfurnished. The extra rent for furnished properties tends not to be that much more than unfurnished at around an average of $50 – $100 extra per week.

In addition, a furnished property will generally get a more transient tenant. These tenants tend to be in town temporarily for work, and plan to move again at the end of the lease. This may suit you, but if you want a longer-term tenant, unfurnished is the way to go.

Tenants will always put wear on your furniture. A couple of years of fair wear and tear on a couch or mattress will leave it looking far from new. The extra rent you get for furnishing might not even cover the cost of replacement. If you love any of the furniture you’re leaving, we’d strongly recommend you put it in storage.

Depending on the agreement, the cost of maintaining such items may be left to the tenant, while the cost to repair breaks caused by the tenant will not necessarily be automatically passed to the landlord.

There are exceptions to this of course. If your property is in a market where furnishing is the norm (e.g., some city-center apartments, student flats, etc.) then go with the flow. It’s also worth considering whether it’s difficult to bring the furniture in or out – will the tenants do a lot of damage to walls and skirting?

Partially furnished units can also be an option. It’s very common to have larger whiteware (fridges, dishwashers, washers/dryers) included in apartments and student accommodations. Just remember that you will be responsible for maintaining it if it breaks.

Categories: Lettings, Lettings page

Nope! We just operate based upon the assumption that the code of compliance WILL be issued, which enables us to arrange tenants for as soon as the home is complete.

Categories: Lettings, Lettings page

We advertise on Trade Me, so you can be assured that you get your property to have increased exposure.

Categories: Lettings, Lettings page

The property manager will write the listing and base it on the knowledge of the area and property, alongside the inputs you have into the property. If you have an existing listing description that you’d like to use, please just let us know.

Categories: Lettings, Lettings page

We’ve structured our letting fee with the knowledge that most rentals already have photographs available. We don’t think it’s fair to include a cost for a service that you might not even require from us. Generally, property photos are used year in and year out and a good-quality set of photos can be used for years to come.

If you require us to organise property photography for your listing, we’ll reach out to our network of talented property photographers in your region, and charge this service at cost plus a 5% management fee.

Categories: Lettings, Lettings page

Most property managers are not professional photographers and therefore do not possess the skills needed behind the lens. It takes special equipment, an understanding of cameras, strategic use of light in each space, and superb photo editing skills to bring out the best in your property.

Maintenance

Questions about repairs and maintenance

Categories: Lettings, Lettings page

Sure – we’ll give you the details of our preferred applicants, but by the time we’ve done our checks, there shouldn’t be any reason to decline them!

Categories: Lettings, Lettings page

If you have professional quality photographs, we’re happy to use these. Most landlords have professional photographs of their properties ready before engaging with us. In most cases, the agent who sold you the property has images that can be used for the listing, or if you’ve had your property managed professionally previously, you may request the high-quality photographs that were taken.

Categories: Lettings, Lettings page

Yes, you can – but we don’t recommend it. Property photography is a specific skill, and poor quality, amateur photos look bad on the listing, which often results in fewer people checking out the property. Those who come are mostly low-quality applicants, usually struggling to get better properties. So if the property doesn’t look good in photos, they think they’ll have a better chance of getting approved on that, since they’re expecting to see something with inferior qualities. It’s not really worth taking the risk.

But if you insist, then we’ll ask you to sign a waiver that states you’re going against our recommendation. If you later change your mind, then we’ll need to restart the listing for another fee, which is something that we want you to avoid.

Categories: Lettings, Lettings page

We normally offer a discount on our fees if you find your own tenants. This would bring the normal $500 fee down to:

  • $250 if you bring us the tenant before we advertise the property or run any viewings, but you still want us to carry out credit checks, take references, etc for the applicant.
  • $100 if we’re just documenting the tenancy – i.e. you’ve done your own checks and are happy for us to just draw up a tenancy agreement without doing any further checks on the applicant.

Please not that this is ONLY if we haven’t done the advertising and any viewings. If we’ve been involved with organising the listing, advertising it, conducting viewings, background checks, etc, our usual $500 fee will apply.

Categories: Lettings, Lettings page

We include rent appraisals in the $500 letting fee we charge when we rent out your property. If you need an appraisal for the bank, we can produce one prior to you signing up, but we charge a $50 fee if you aren’t yet a client. That $50 is credited against a letting fee if you subsequently join KITT. You can request a rent appraisal here – Rental Appraisal – Non-Managed Properties

Yes, we’re aware that other managers offer a “free” rent appraisal as part of their sales process. They do this because they know it will make you feel obligated to sign up for their service. But this isn’t “free” at all since their service costs many thousands a year more than KITT’s. They know they’ll have some people who ask for an appraisal with no intention of signing up. Those extra thousands you pay as a client go to subsidising this “free” service.

The other reason we see clients asking for a rent appraisal is for them to select a manager based on who gives them the highest valuation. This is usually an expensive mistake. Property managers are wise to this, and they’ll pump up their appraisal to get your business. It’s called “buying the listing”. Once they have you locked in on a long-term contract, they’ll waste a few weeks advertising it at that price, before announcing that the market has moved, and maybe you should try it at $50 to $100 less. This time costs you thousands in lost rent, but there’s no getting out of their contract at that point.

Remember, KITT has no lock-in contracts. You’re free to leave anytime you think we aren’t providing great value and great service. We don’t inflate our appraisals just to win your business. We only give you a genuine assessment based on robust market data. If you think we’ve missed something when appraising the rent price, we’re always happy to have that conversation. And we always get your agreement on a proposed rent before we advertise the property.

Categories: Lettings, Lettings page

No, we don’t. In order to do the letting, we have to fully onboard the property, ensure its compliance, and handle all the necessary paperwork. Since there’s a lot of work involved, we can only do lettings for the properties that we manage.

Remember that there are no lock-in contracts at KITT. So, if you don’t like the service, you’re free to leave at any point.

Categories: Lettings, Lettings page

We don’t. We’ve found that the rental market doesn’t expect houses to be staged for their photos. Depending on the state of the property at the time of photography, the house may be listed with furniture in the photos, even if that’s not included in the house rental.

Categories: Lettings, Lettings page

KITT’s expert property managers use local area data to compare properties rented of similar size and quality. Data from the last six months are often used to get a better indication of what your property could rent for.

Categories: Lettings, Lettings page

We do our best to find you tenants who will look after your property like it’s their own. We do background, credit, and reference checks. We also look at their payment history, and take references from their previous landlords and their employer. Finally, we can check them against the tenancy tribunal for any background issues, making sure due diligence is observed on your behalf.

Categories: Lettings, Lettings page

We advertise all our properties on Trademe which has the largest audience of potential tenants.

Categories: Lettings, Lettings page

Once we have all the information we need and photographs of your property, we can have the listing live quickly, and organise viewings for the weekend.

From there, once open homes are done, we should have candidates by the end of the 2nd week, and tenants signed in the 3rd week. Tenants typically have a 2 week notice period, and are ready to move in after that point once signed.

So all up, we estimate around 6 weeks total to let.

Categories: Lettings, Lettings page

We run viewings three or four times on a mix of weekdays and weekends. We might reduce the frequency by two to three times depending on the situation.

Categories: Lettings, Lettings page

No. All our inspections are charged separately.

Categories: Lettings, Lettings page

The norm in NZ is for properties to come unfurnished – so renters generally have their own furniture. Demand for furnished properties, on the other hand, is lower since they get fewer viewers and are often requested to be unfurnished. The extra rent for furnished properties tends not to be that much more than unfurnished at around an average of $50 – $100 extra per week.

In addition, a furnished property will generally get a more transient tenant. These tenants tend to be in town temporarily for work, and plan to move again at the end of the lease. This may suit you, but if you want a longer-term tenant, unfurnished is the way to go.

Tenants will always put wear on your furniture. A couple of years of fair wear and tear on a couch or mattress will leave it looking far from new. The extra rent you get for furnishing might not even cover the cost of replacement. If you love any of the furniture you’re leaving, we’d strongly recommend you put it in storage.

Depending on the agreement, the cost of maintaining such items may be left to the tenant, while the cost to repair breaks caused by the tenant will not necessarily be automatically passed to the landlord.

There are exceptions to this of course. If your property is in a market where furnishing is the norm (e.g., some city-center apartments, student flats, etc.) then go with the flow. It’s also worth considering whether it’s difficult to bring the furniture in or out – will the tenants do a lot of damage to walls and skirting?

Partially furnished units can also be an option. It’s very common to have larger whiteware (fridges, dishwashers, washers/dryers) included in apartments and student accommodations. Just remember that you will be responsible for maintaining it if it breaks.

Categories: Lettings, Lettings page

Nope! We just operate based upon the assumption that the code of compliance WILL be issued, which enables us to arrange tenants for as soon as the home is complete.

Categories: Lettings, Lettings page

We advertise on Trade Me, so you can be assured that you get your property to have increased exposure.

Categories: Lettings, Lettings page

The property manager will write the listing and base it on the knowledge of the area and property, alongside the inputs you have into the property. If you have an existing listing description that you’d like to use, please just let us know.

Categories: Lettings, Lettings page

We’ve structured our letting fee with the knowledge that most rentals already have photographs available. We don’t think it’s fair to include a cost for a service that you might not even require from us. Generally, property photos are used year in and year out and a good-quality set of photos can be used for years to come.

If you require us to organise property photography for your listing, we’ll reach out to our network of talented property photographers in your region, and charge this service at cost plus a 5% management fee.

Categories: Lettings, Lettings page

Most property managers are not professional photographers and therefore do not possess the skills needed behind the lens. It takes special equipment, an understanding of cameras, strategic use of light in each space, and superb photo editing skills to bring out the best in your property.

Inspections

How we manage and report on inspections

Categories: Lettings, Lettings page

Sure – we’ll give you the details of our preferred applicants, but by the time we’ve done our checks, there shouldn’t be any reason to decline them!

Categories: Lettings, Lettings page

If you have professional quality photographs, we’re happy to use these. Most landlords have professional photographs of their properties ready before engaging with us. In most cases, the agent who sold you the property has images that can be used for the listing, or if you’ve had your property managed professionally previously, you may request the high-quality photographs that were taken.

Categories: Lettings, Lettings page

Yes, you can – but we don’t recommend it. Property photography is a specific skill, and poor quality, amateur photos look bad on the listing, which often results in fewer people checking out the property. Those who come are mostly low-quality applicants, usually struggling to get better properties. So if the property doesn’t look good in photos, they think they’ll have a better chance of getting approved on that, since they’re expecting to see something with inferior qualities. It’s not really worth taking the risk.

But if you insist, then we’ll ask you to sign a waiver that states you’re going against our recommendation. If you later change your mind, then we’ll need to restart the listing for another fee, which is something that we want you to avoid.

Categories: Lettings, Lettings page

We normally offer a discount on our fees if you find your own tenants. This would bring the normal $500 fee down to:

  • $250 if you bring us the tenant before we advertise the property or run any viewings, but you still want us to carry out credit checks, take references, etc for the applicant.
  • $100 if we’re just documenting the tenancy – i.e. you’ve done your own checks and are happy for us to just draw up a tenancy agreement without doing any further checks on the applicant.

Please not that this is ONLY if we haven’t done the advertising and any viewings. If we’ve been involved with organising the listing, advertising it, conducting viewings, background checks, etc, our usual $500 fee will apply.

Categories: Lettings, Lettings page

We include rent appraisals in the $500 letting fee we charge when we rent out your property. If you need an appraisal for the bank, we can produce one prior to you signing up, but we charge a $50 fee if you aren’t yet a client. That $50 is credited against a letting fee if you subsequently join KITT. You can request a rent appraisal here – Rental Appraisal – Non-Managed Properties

Yes, we’re aware that other managers offer a “free” rent appraisal as part of their sales process. They do this because they know it will make you feel obligated to sign up for their service. But this isn’t “free” at all since their service costs many thousands a year more than KITT’s. They know they’ll have some people who ask for an appraisal with no intention of signing up. Those extra thousands you pay as a client go to subsidising this “free” service.

The other reason we see clients asking for a rent appraisal is for them to select a manager based on who gives them the highest valuation. This is usually an expensive mistake. Property managers are wise to this, and they’ll pump up their appraisal to get your business. It’s called “buying the listing”. Once they have you locked in on a long-term contract, they’ll waste a few weeks advertising it at that price, before announcing that the market has moved, and maybe you should try it at $50 to $100 less. This time costs you thousands in lost rent, but there’s no getting out of their contract at that point.

Remember, KITT has no lock-in contracts. You’re free to leave anytime you think we aren’t providing great value and great service. We don’t inflate our appraisals just to win your business. We only give you a genuine assessment based on robust market data. If you think we’ve missed something when appraising the rent price, we’re always happy to have that conversation. And we always get your agreement on a proposed rent before we advertise the property.

Categories: Lettings, Lettings page

No, we don’t. In order to do the letting, we have to fully onboard the property, ensure its compliance, and handle all the necessary paperwork. Since there’s a lot of work involved, we can only do lettings for the properties that we manage.

Remember that there are no lock-in contracts at KITT. So, if you don’t like the service, you’re free to leave at any point.

Categories: Lettings, Lettings page

We don’t. We’ve found that the rental market doesn’t expect houses to be staged for their photos. Depending on the state of the property at the time of photography, the house may be listed with furniture in the photos, even if that’s not included in the house rental.

Categories: Lettings, Lettings page

KITT’s expert property managers use local area data to compare properties rented of similar size and quality. Data from the last six months are often used to get a better indication of what your property could rent for.

Categories: Lettings, Lettings page

We do our best to find you tenants who will look after your property like it’s their own. We do background, credit, and reference checks. We also look at their payment history, and take references from their previous landlords and their employer. Finally, we can check them against the tenancy tribunal for any background issues, making sure due diligence is observed on your behalf.

Categories: Lettings, Lettings page

We advertise all our properties on Trademe which has the largest audience of potential tenants.

Categories: Lettings, Lettings page

Once we have all the information we need and photographs of your property, we can have the listing live quickly, and organise viewings for the weekend.

From there, once open homes are done, we should have candidates by the end of the 2nd week, and tenants signed in the 3rd week. Tenants typically have a 2 week notice period, and are ready to move in after that point once signed.

So all up, we estimate around 6 weeks total to let.

Categories: Lettings, Lettings page

We run viewings three or four times on a mix of weekdays and weekends. We might reduce the frequency by two to three times depending on the situation.

Categories: Lettings, Lettings page

No. All our inspections are charged separately.

Categories: Lettings, Lettings page

The norm in NZ is for properties to come unfurnished – so renters generally have their own furniture. Demand for furnished properties, on the other hand, is lower since they get fewer viewers and are often requested to be unfurnished. The extra rent for furnished properties tends not to be that much more than unfurnished at around an average of $50 – $100 extra per week.

In addition, a furnished property will generally get a more transient tenant. These tenants tend to be in town temporarily for work, and plan to move again at the end of the lease. This may suit you, but if you want a longer-term tenant, unfurnished is the way to go.

Tenants will always put wear on your furniture. A couple of years of fair wear and tear on a couch or mattress will leave it looking far from new. The extra rent you get for furnishing might not even cover the cost of replacement. If you love any of the furniture you’re leaving, we’d strongly recommend you put it in storage.

Depending on the agreement, the cost of maintaining such items may be left to the tenant, while the cost to repair breaks caused by the tenant will not necessarily be automatically passed to the landlord.

There are exceptions to this of course. If your property is in a market where furnishing is the norm (e.g., some city-center apartments, student flats, etc.) then go with the flow. It’s also worth considering whether it’s difficult to bring the furniture in or out – will the tenants do a lot of damage to walls and skirting?

Partially furnished units can also be an option. It’s very common to have larger whiteware (fridges, dishwashers, washers/dryers) included in apartments and student accommodations. Just remember that you will be responsible for maintaining it if it breaks.

Categories: Lettings, Lettings page

Nope! We just operate based upon the assumption that the code of compliance WILL be issued, which enables us to arrange tenants for as soon as the home is complete.

Categories: Lettings, Lettings page

We advertise on Trade Me, so you can be assured that you get your property to have increased exposure.

Categories: Lettings, Lettings page

The property manager will write the listing and base it on the knowledge of the area and property, alongside the inputs you have into the property. If you have an existing listing description that you’d like to use, please just let us know.

Categories: Lettings, Lettings page

We’ve structured our letting fee with the knowledge that most rentals already have photographs available. We don’t think it’s fair to include a cost for a service that you might not even require from us. Generally, property photos are used year in and year out and a good-quality set of photos can be used for years to come.

If you require us to organise property photography for your listing, we’ll reach out to our network of talented property photographers in your region, and charge this service at cost plus a 5% management fee.

Categories: Lettings, Lettings page

Most property managers are not professional photographers and therefore do not possess the skills needed behind the lens. It takes special equipment, an understanding of cameras, strategic use of light in each space, and superb photo editing skills to bring out the best in your property.

Camille Ballour

Associate Property Manager (Auckland)

Maggie Castro

Virtual Assistant

Lyndsey McKinley

Associate Property Manager (Wellington)

Joshua Woo

General Counsel

Josh is in charge of capital raising, exit and other corporate transactions. He has close to a decade of transactional experience, including listing a few companies on the NZX, over 50 capital raises, and business sales and purchases of all sizes. Josh also helps companies to set up ESOPs, shareholders’ agreements, financing and commercial contracts and more.

Josh is one of the solicitors approved by the NZX to provide opinions on listed entity governing documents. Outside of JW Legal, Josh is the legal advisor to TEDxAuckland and also a volunteer lawyer at the Auckland Central Citizens Advice Bureau.

Daniel Raats

Digital Marketing Partner

Co-Founder of digital marketing agency Digitella, Daniel brings his skills to KITT to ensure success in all things digital. A certified Google & Semrush partner working with eCommerce and Tech companies across APAC, his specialty lies in marrying PPC & SEO results to achieve search engine success. With the wider experience of the Digitella team at his disposal, they bring an additional 10+ years of experience to the table.

When not wrangling data, you’ll find him at his local basketball court in Wellington, identifying constellations, and taking his scooter for a spin (not necessarily all at the same time).

Dana Koliadiuk

Marketing Manager

Dana comes to KITT with experience working throughout NZ and Canada as a marketing manager – from digital and web development, to PR, events, and producing creative shoots, she knows what it takes to blend strategy, creative thinking, technical innovation, and production to create campaigns that resonate and inspire change.

When she’s not working, she’s happily soaking up the Queenstown lifestyle ski touring, biking, sampling Central Otago pinots, and beginning her Private Pilot’s License.

James Elliott

Chief Executive Officer

James comes from a background in marketing, business improvement, and web development, having spent many years with marketing agencies in the UK in the consulting sphere. He has a particular knack for taking old systems and revamping them to be technologically integrated, and give better results.

James began investing in residential real estate in 2009, rapidly building a reasonably large portfolio. He understands the innate needs and problems faced by property investors within New Zealand.

James also owned the New Zealand franchise for Getting Things Done, hosting workshops and helping individuals and other businesses to improve their processes, get better connections with their customers, and deliver better service. He credits GTD as the enabling magic that allows him to spin so many plates in managing systems and complex organisations.

Originally joining KITT in 2017 as an advisor and angel investor, James helped the team understand the needs of a property investor for the software being built at the time. When KITT pivoted to being a full-service property management company, he came on board as a business advisor and CMO, and eventually stepped into the CEO seat. Having intimate knowledge of the brand, process, customers, and industry so well, coupled with his relevant experience, made the transition a no-brainer, and he’s been KITT’s fearless leader ever since.

Outside of work you’ll find James on the water, spending time with his partner and his son. He loves boating, skiing, crossfit, and is an avid tramper.

Megan Blok

Associate Property Manager (Hamilton)

Stephan Jenner

Chief Information Officer

Passionate about organisational and individual productivity, Stephan’s focus is not only on getting things done, but getting the right things done at the right time, which invites a holistic approach to success and achievement. He leads the team building the tools and automation that make KITT work.

He’s also an owner of SelfOrg Consulting, a new breed management consulting firm, and Future Logic, an Australian-based IT services company – making him a 20+ year veteran of Managed IT Services.

Stephan is a certified Coach and trainer in Holacracy, Getting Things Done (GTD) and Making a Difference. When he’s not busy organising he can be found behind the BBQ and was crowned WA Tongmaster in 2011 and went on to compete in 2012 at the Annual Capital BBQ Cook-off in Lexington, North Carolina.

His dream is to one-day combine business retreats, BBQ-ing and his love of tropical destinations under one beach umbrella.

Nicole Wallace

Associate Property Manager (West Auckland)

Nicole has had experience in the property industry for over 6 years, having been a landlord since 2016, and buying and renovating properties. Prior to joining KITT as the Associate Property Manager for West Auckland, Nicole spent 11 years working for a government department screening passengers for possible threats and border breaches at an International Airport.

When not working, Nicole enjoys getting out on the water around Auckland with her family; water skiing, paddle boarding, and jet skiing.

Chris Jenkins

Associate Property Manager (Nelson)

Chris has a long and successful track record in the hospitality, real estate and property management industries. Originally from the UK, Chris moved to New Zealand and settled in Tauranga in the Bay of Plenty where she initially continued with her career in hospitality. By the early 2000s she was a well-respected real estate agent and had moved from a role as salesperson into sales management, then into property management in 2011.

Chris moved south to Mapua in 2021 with husband Bryan, dog Lulu and cat Dexter, to be nearer her children and grandchildren – and is enjoying the Southern hospitality and outdoor activities.

Cia McLeod

Associate Property Manager (Timaru)

Cia has worked and travelled across Canada and the UK, before resettling in Auckland. Her experience in the property industry has varied from managing estates and looking after assets and property – to helping kiwis into their first homes with Westpac.

She joins the KITT team to manage inspections and viewings in Timaru, where she lives with her daughter, two cats, and two dogs.

Debbie Snijman​

Associate Property Manager (Tauranga)

Debbie was the owner of a successful educational publishing and printing company in South Africa for 26 years, where she also managed properties. During this time she grew to love the property market, and the opportunity to interact with a diverse group of people on a daily basis. After moving to New Zealand 5 years ago, she is now a KITT property manager based in Tauranga, offering exceptional customer service as she manages inspections and viewings locally.

Debbie loves animals, propagating her plants, reading, and travelling – especially now that the world is opening up once again!

Linda Turner

Associate Property Manager (Wellington)​

Linda joins KITT with an extensive skillset in administration, banking, customer service, rental and property management, dedication, enthusiasm and excellent worth ethics. And of course, buying and selling property.

As a seasoned team member, and after 28 years in the industry, Linda has a proven ability to attract the right landlords and tenants and achieve the best outcome possible for the property owners.

Linda lives a rural lifestyle and has a hobby of collecting livestock, ranging from alpacas, sheep, goats, cats, dog and chickens

Peter Kearns

Associate Property Manager (Christchurch)

Peter has been in property management on and off for 15 years. He joins KITT as the Christchurch Associate Property Manager with a well-rounded background, having worked full-portfolio management and experience in property tribunals.

With his extensive experience in the industry, and a background as an editor for a UK book publisher, Peter blends his skillset to write all KITT tenancy ads across the country.

Peter is also passionate about the music business, having been involved for 25 years – mostly in NZ, but with some work in L.A. and quite a bit of long-distance production and recording work with people in the US and UK.

Andy Hammerich

Associate Property Manager (Dunedin)

Andy comes from sunny Mount Maunganui, where he likes to spend most of his time around the beach. Here he started his professional life as a land surveyor, providing valuable time management and self direction skills, as well as opportunities to speak with project managers, planners, contractors and the general public confidently. 

Andy decided to leave Mount Maunganui and challenge himself by studying at the University of Otago, where he is finishing up a double major in Ecology and Zoology, and working with KITT as the Associate Property Manager for the Dunedin region. Much less time is spent at the beach these days, however new hobbies have been picked up in kickboxing, music, and a growing interest in snowboarding.

Dana Cosgrove

Associate Property Manager (Palmerston North)

Siobhan Bonner

Client Account Manager

Siobhan has been working in the Property Management field for ten years, and brings her expertise from various companies to KITT, managing maintenance for properties across New Zealand.​

Alexis Tan​

Tenancy Manager​

Alexis has worked as an operations manager for 5 years in the real estate industry, managing different construction projects and brands, and liaising with client accounts, suppliers, and partners – and providing great customer service to them.

During COVID, she widened her work experience by joining companies in the US, Australia and New Zealand as a property manager.

Maria Deposoy​

Property Administrator​

Maria is a Property Management Administrator and Virtual Assistant with over 6 years of experience in the industry. She has provided assistance to clients in the US, Australia, and New Zealand. Her strengths lie in performing various property management tasks such as processing applications, onboarding properties, preparation of lease agreements and addendums, lease renewals, move-in/move-out, schedule inspections, tenant and owner communication, billing, and other administrative tasks.

In her spare time, she enjoys watching movies, reading books, and baking.

Jane Anderson​

Associate Property Manager (Christchurch)

Jane conducts inspections and viewings in South Christchurch and organises listings and viewings across the country.

Hannah Pingkian

Trust Account Administrator

As an accountant with KITT Property Management, Hannah specialises in recording day-to-day transactions for rents, bills, and system migration. A strong believer in the power of positive thinking in the workplace, creating an impact on the team, and the humility to learn the work processes. Hannah enjoys traveling to different places to experience new cultures, time with family, and staying creative. 

Michelle Frew

Service Delivery Manager

Michelle brings a wealth of knowledge to KITT, with over 18 years of experience in Property Management. Over the years she has been the general manager of a top property management company, and a shareholder and office manager in another well-known property management company.

After many years in the field, Michelle could see that many changes were needed within the industry, and found KITT to be forward thinking, with innovative ideas for the future of Property Management. She is a systems-focused person, and prides herself on a thorough knowledge of the RTA and its amendments. 

Michelle has a passion for property, and this is reflected in her consistent, high calibre work. She enjoys spending quality time with her family – and living in a small North Canterbury town means she appreciates the feeling of community, and the need for quiet reflective down time.

Scott Mason

Advisor

Scott is a Managing Partner at Findex, a member of the NZICA’s Tax Advisory group and an advisor to many NZ start ups.

Rodel Carbon

Video Editor

Rodel has been in the multimedia industry for over a decade working in local events, corporate projects, documentaries and tourism projects. Covid led Rodel to discover new opportunities in his craft, and he successfully niched himself as a freelance remote video editor for different US based clients, before beginning to work with KITT across editing and creative direction for brand videos.

When not at work, Rodel enjoys exploring the great outdoors with his friends, and is passionate about documenting and bringing awareness to life in the Philippines for remote communities.

Haroon Ahmad

Full Stack Developer

Haroon is a highly skilled full-stack developer with over 6 years of experience in the industry and a proven track record of success. He has completed 450+ projects, gaining a wealth of experience and a strong understanding of various industries and business needs.

Haroon has a strong background in developing and maintaining web applications using a variety of technologies including WordPress, Nextjs, Shopify, Vue, Angular, and React. He is well-versed in front-end and back-end development and deeply understands software design principles. 

Sarah Day

Business Analyst

Sarah’s background is in business reporting and analysis for various Government agencies, and she joins KITT to perform a range of advisory and analyst roles, helping us to better understand our business and how we are serving our customers.

Her superpower lies in finding a way to measure the immeasurable and intangibles, and turn this data into powerful information for the businesses she works with.

She adores her schnauzer Benny, and in her free time you’ll find Sarah snowboarding, tramping, being out in nature in general, and Kea spotting (her favourite NZ native bird, no prizes for guessing who gets her vote for Bird of the Year annually).

Welkin Galindez

Technical Copywriter

Welkin has written documentation for some of the most prominent global technology firms. She is the technical copywriter at KITT, and as such, she is in charge of producing and overseeing all of the company’s user manuals, as well as its knowledge base documentation, for both internal and external audiences.

Welkin likes to take time for herself, so she frequently spends her days off at home, where she may try to complete unfinished story scripts, catch up on reading, watch movies or TV shows, or listen to music.

Glen Anderson

Advisor

Glen spent 11 years at Google, nearly 5 of those working in the Machine Learning team. Since then he’s become a venture partner at Monta Vista Capital in Palo Alto, CA.

Sarah Ramsay

Advisor

Sarah is a prominant figure in New Zealand’s start up ecosystem holding the chair at StartUp Dunedin. She also runs both United Machinists and Immerson Ventures. 

Michelle Frew

Service Delivery Manager

Michelle brings a wealth of knowledge to KITT, with over 18 years of experience in Property Management. Over the years she has been the general manager of a top property management company, and more recently, a shareholder and office manager in another well-known property management company.

After many years in the field, Michelle could see that many changes were needed within the industry, and found KITT to be forward thinking, with innovative ideas for the future of Property Management. She is a systems-focused person, and prides herself on a thorough knowledge of the RTA and its amendments. 

Michelle has a passion for property and Property Management, and this is reflected in her consistent, high calibre work. With a strong family bond, she enjoys spending quality time with her family – and living in a small North Canterbury town means she appreciates the feeling of community, and the need for quiet reflective down time.