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Frequently Asked Questions

General Questions

General questions about how we manage your property

Lettings

Questions about how we manage new lettings

Maintenance

Questions about repairs and maintenance

Inspections

How we manage and report on inspections

General Questions

General questions about how we manage your property

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

Lettings

Questions about how we manage new lettings

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

Maintenance

Questions about repairs and maintenance

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

Inspections

How we manage and report on inspections

We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving tradespeople.

We also keep records of the equipment provided in your property, and wherever possible provide user manuals to tenants through the tenant portal.

Category: Maintenance

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit.

From there we will assign a tradesperson to the job and our scheduling system will arrange a time between the contractor and the tenants.

Category: Maintenance

Tenants report maintenance or repair request through our tenant app.

Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

Category: Maintenance

When we organise maintenance on your property we charge 5% of the contractors bill.

Category: Maintenance

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.  

After a contractor undertakes work for us we get feedback about their service to ensure  they are looking after your tenants.  

We do not work with tradespeople who are unrealiable or who overcharge for work. 

Category: Maintenance

Michelle Frew

With 20 years of experience, Michelle manages our network of maintenance contractors and field service staff.

Michelle Frew

With 20 years of experience, Michelle manages our network of maintenance contractors and field service staff.

Daisy Pedersen

Daisy takes care of inspections and viewings in Auckland.

Daisy Pedersen

Daisy takes care of inspections and viewings in Auckland.

Jane Anderson

Jane conducts inspections and viewings in South Christchurch and organises listings and viewings across the country.

Jane Anderson

Jane conducts inspections and viewings in South Christchurch and organises listings and viewings across the country.

Maria Deposoy

Coming Soon....

Maria Deposoy

Coming Soon....

Alexis Tan

Coming Soon...

Alexis Tan

Coming Soon...

Siobhan Bonner

Coming Soon...

Siobhan Bonner

Coming Soon...

Hannah Pingkian

Coming Soon...

Hannah Pingkian

Coming Soon...

Andy Hammerich

Andy is a former surveyor who is responsible for managing tenants and inspections in Dunedin.

Andy Hammerich

Andy is a former surveyor who is responsible for managing tenants and inspections in Dunedin.

Donna Tschurtschenthaler

Alongside Linda, Donna takes care of viewings and inspections in Wellington and the Hutt Valley.

Donna Tschurtschenthaler

Alongside Linda, Donna takes care of viewings and inspections in Wellington and the Hutt Valley.

Peter Kearns

Peter conducts the majority of inspections and viewings in north Christchurch.


Peter Kearns

Peter conducts the majority of inspections and viewings in north Christchurch.


Linda Turner

Linda has been in the Real Estate industry for 30 years. She takes care of viewings and inspections in Wellington and the Hutt Valley

Linda Turner

Linda has been in the Real Estate industry for 30 years. She takes care of viewings and inspections in Wellington and the Hutt Valley

Louise Dobson

Louise brings 20+ years of experience in property management, and is responsible for viewings and inspections in Tauranga, Mount Maunganui, and Papamoa.

Louise Dobson

Louise brings 20+ years of experience in property management, and is responsible for viewings and inspections in Tauranga, Mount Maunganui, and Papamoa.

Debbie Snijman

Debbie manages inspections and viewings throughout Hamilton.

Debbie Snijman

Debbie manages inspections and viewings throughout Hamilton.

Cia McLeod

Cia joins the KITT team to manage inspections and viewings in Timaru.

Cia McLeod

Cia joins the KITT team to manage inspections and viewings in Timaru.

Stephan Jenner

Stephan is an expert in building customer relationship management systems. He leads the team building the tools and automation that make KITT work.

Stephan Jenner

Stephan is an expert in building customer relationship management systems. He leads the team building the tools and automation that make KITT work.

James Elliott

James has been a property investor for more than 12 years and involved in property management for most of that time. He leads the direction of both software and service development.


James Elliott

James has been a property investor for more than 12 years and involved in property management for most of that time. He leads the direction of both software and service development.


Dana Koliadiuk

Dana has worked throughout NZ and Canada for iconic global brands, leading campaign development across multiple channels. She tackles brand strategy, web development, and creative production.

Dana Koliadiuk

Dana has worked throughout NZ and Canada for iconic global brands, leading campaign development across multiple channels. She tackles brand strategy, web development, and creative production.

Daniel Raats

Co-Founder of digital marketing agency Digitella, Daniel is a certified Google & Semrush partner working with eCommerce and Tech companies across APAC, and he brings his skills to KITT to ensure success in all things digital.

Daniel Raats

Co-Founder of digital marketing agency Digitella, Daniel is a certified Google & Semrush partner working with eCommerce and Tech companies across APAC, and he brings his skills to KITT to ensure success in all things digital.

Haroon Ahmad

Haroon is an expert in web development and loves frontend development using headless architecture. 

Haroon Ahmad

Haroon is an expert in web development and loves frontend development using headless architecture. 

Sarah Day

coming soon...

Sarah Day

coming soon...

Welkin Galindez

Welkin has worked on documentation for some of the largest tech companies in the world. She’s responsible for creating and managing all of KITT’s internal and external user guides.

Welkin Galindez

Welkin has worked on documentation for some of the largest tech companies in the world. She’s responsible for creating and managing all of KITT’s internal and external user guides.

Paris Jenner

coming soon...

Paris Jenner

coming soon...

Scott Mason

Scott is a Managing Partner at Findex, a member of the NZICA’s Tax Advisory group and an advisor to many NZ start ups.

Scott Mason

Scott is a Managing Partner at Findex, a member of the NZICA’s Tax Advisory group and an advisor to many NZ start ups.

Sarah Ramsay

Sarah is a prominant figure in New Zealand’s start up ecosystem holding the chair at StartUp Dunedin. She also runs both United Machinists and Immerson Ventures.

Sarah Ramsay

Sarah is a prominant figure in New Zealand’s start up ecosystem holding the chair at StartUp Dunedin. She also runs both United Machinists and Immerson Ventures.

Glen Anderson

Glen spent 11 years at Google, nearly 5 of those working in the Machine Learning team. Since then he’s become a venture partner at Monta Vista Capital in Palo Alto, CA.

Glen Anderson

Glen spent 11 years at Google, nearly 5 of those working in the Machine Learning team. Since then he’s become a venture partner at Monta Vista Capital in Palo Alto, CA.