by Jeanny Cardillo | Jun 20, 2020
We always want to avoid an expensive callout where it turns out that the tenants is using a piece of equipment incorrectly. To avoid this we get tenants to upload photos and videos of the issue when reporting a maintenance issue. We review these prior to involving...
by Jeanny Cardillo | Jun 20, 2020
If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit. From there we will assign a tradesperson to the job and our scheduling system will arrange a time...
by Jeanny Cardillo | Jun 20, 2020
Tenants report maintenance or repair request through our tenant app. Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.
by Jeanny Cardillo | Jun 20, 2020
When we organise maintenance on your property we charge 5% of the contractors bill.
by Jeanny Cardillo | Jun 20, 2020
We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do. After...
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