What is the process after a tenant reports an issue?

If the estimated cost of the maintenance is over $250 we will obtain a quote from a tradesperson and get your approval if it exceeds our pre-authorised spending limit. From there we will assign a tradesperson to the job and our scheduling system will arrange a time...

How do tenants report repairs?

Tenants report maintenance or repair request through our tenant app. Once we’ve received a maintenance request we review it to determine the most appropriate solution and will seek additional information from the tenant as required.

How do you select contractors?

We have a robust process for finding contractors in each of the areas that we work. All of our contractors are selected based on reputation and we verify that they hold all the appropriate certification and insurance to undertake the work they are hired to do.   After...